Matt Warren
Plainfield
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
18
18
years of professional experience
Work History
Restaurant Owner
Piggy's BBQ, Wings & Fish
Plainfield, IL
02.2018 - 03.2026
- Developed and implemented operational strategies to enhance customer service and satisfaction.
- Oversaw daily restaurant operations, ensuring compliance with health and safety regulations.
- Trained and mentored staff in food preparation and customer engagement techniques.
- Analyzed sales data to identify trends and adjust menu offerings accordingly.
- Managed inventory levels, reducing waste through effective stock control measures.
- Established vendor relationships, negotiating contracts to optimize supply chain efficiency.
- Set employee schedules, delegated work, and monitored food quality and service performance.
Retail Manager
Visionworks
Oswego, IL
02.2013 - 11.2017
- Managed daily store operations, ensuring compliance with company policies and procedures.
- Trained and developed team members to enhance customer service and operational efficiency.
- Resolved customer inquiries and complaints effectively, enhancing overall satisfaction rates.
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Oversaw visual merchandising standards to create an appealing shopping environment.
- Conducted regular staff meetings to communicate goals and improve team collaboration.
Dispensing Optician
LENSCRAFTERS, Luxottica Group
Chicago, IL
04.2008 - 01.2013
- Assessed patient visual needs and recommended appropriate eyewear solutions.
- Dispensed eyeglasses and contact lenses according to specifications and prescriptions.
- Collaborated with optometrists to ensure comprehensive patient care and satisfaction.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
- Educated patients on lens options, frame styling, and proper eyewear care.
Education
Entrepreneurship
Columbia College
Chicago, ILHigh School Diploma -
Lakeview High School
Chicago, ILSkills
- Staff supervision
- Business planning
- Customer engagement
- Online ordering management
- Staff hiring
- POS system operation
- Sales expertise
Timeline
Restaurant Owner
Piggy's BBQ, Wings & Fish
02.2018 - 03.2026
Retail Manager
Visionworks
02.2013 - 11.2017
Dispensing Optician
LENSCRAFTERS, Luxottica Group
04.2008 - 01.2013
Entrepreneurship
Columbia College
High School Diploma -
Lakeview High School