Summary
Overview
Work History
Education
Skills
Military Experience
References
Timeline
Generic

Matthew B Wise

Moville,IA

Summary

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Seasoned small business owner with several years of experience in operations management, business strategy and financial management. Demonstrated success in capitalizing on new trends and technologies to drive business development initiatives and achieve sales goals.

Overview

21
21
years of professional experience

Work History

Agency Owner/Founder

Midwest Insurance Partners
05.2018 - Current
  • Engaged with customers and provided high level of service by carefully explaining details about products and services.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Managed daily operations of the agency including budgeting, staffing, and scheduling meetings.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Consulted with clients to assess and meet short- and long-term goals.
  • Conducted market research activities and competitive analysis to facilitate implementation of aggressive company marketing strategy.
  • Pursued continuing education and training programs to increase professional development.
  • Negotiated contracts with vendors ensuring favorable terms while still maintaining quality services.
  • Met with customer, assessed situations and put together personalized plans.
  • Followed up with potential clients personally regarding information requests, improving overall retention.
  • Identified new opportunities for growth by researching potential markets and target customers.
  • Presented and explained product options to clients based on stated needs and goals.

Member Engagement

Delta Defense LLC
06.2024 - 01.2025
  • Maintain membership sales through both retention efforts as well as new memberships
  • Exceeded KPI goals month over month
  • Identify and fix common billing errors
  • Utilized phone, email, and chat support features to assist members
  • Utilized Salesforce to assist customer with billing inquiries, orders, etc
  • Implemented strategies aimed at boosting member engagement across multiple channels.
  • Collaborated with marketing teams on promotional campaigns aimed at increasing member engagement.
  • Developed reports that tracked progress against goals set for increasing member engagement levels.
  • Compiled reports on key performance indicators related to member engagement levels and satisfaction scores.
  • Developed strategies to increase member engagement and retention.
  • Worked with internal teams to develop strategies for increasing member engagement.

Sales/Internet Sales Manager

American Brothers in Arms
Sioux City, IA
07.2014 - 07.2017
  • Managed customer feedback and resolved issues promptly to maintain a positive online reputation.
  • Utilized CRM tools to track customer interactions and sales conversions, optimizing for future marketing efforts.
  • Developed and implemented innovative digital marketing campaigns to increase online presence and sales.
  • Set and achieved monthly sales targets, contributing to overall company revenue goals.
  • Managed daily operations of internet sales department, ensuring effective online sales strategies.
  • Set and exceeded sales goals and KPIs for marketing campaigns.
  • Trained and supervised internet sales staff, fostering a team-oriented environment.
  • Collaborated with the marketing team to create compelling online content that promotes sales.

Police Officer/Assistant Chief

Mapleton Police Dept
Mapleton, IA
01.2014 - 01.2015
  • Utilized various technologies including computers, cameras, and radar guns to complete job duties.
  • Investigated suspicious persons or activities to determine if criminal activity was present.
  • Monitored and investigated suspicions persons and situations and unusual activities.
  • Diffused active disturbances with de-escalation techniques, compassion and combat skills.
  • Supported future criminal cases by preparing detailed and accurate reports related to accidents, crime disturbances and complaints.
  • Ensured compliance with local laws by performing periodic safety inspections of businesses.
  • Gathered evidence, interviewed victims and interrogated suspects to conduct thorough criminal investigations.
  • Monitored radio transmissions from dispatch regarding reported crimes or emergencies.
  • Communicated with victims, suspects and witnesses to gather and provide information regarding criminal events.
  • Investigated illegal or suspicious activities, performing direct follow-up or reporting findings to appropriate senior personnel.
  • Developed positive relationships with members of the community through outreach programs.

Correctional Officer

Dakota County Correctional Facility
Dakota City, NE
01.2008 - 01.2011
  • Processed new admissions and transfers in a fast-paced environment
  • Built and maintained rapport with inmates and diffused disruptive behavior by verbal interventions
  • Communicated information regarding security, safety and operations through the chain of command
  • Conducted security checks of locks, doors, bars and windows on a daily basis

Security Forces/Military Police

185th Air Refueling Wing
Sioux City, IA
01.2004 - 01.2008
  • Led, managed, supervised, and performed force protection duties, including use of deadly force to protect personnel and resources
  • Defended personnel, equipment, and resources from hostile forces
  • Investigated motor vehicle accidents, minor crimes, and incidents
  • Monitored and authorized access to restricted areas by employees and visitors to guard against theft and incursion.
  • Directed and controlled crowds at base functions and organized and recorded facts to prepare incident reports.
  • Participated in joint operations with civilian law enforcement agencies when required.
  • Operated speed measuring, drug and alcohol, and breath test devices
  • Conducted regular patrols on military bases to ensure the safety and security of personnel and assets.
  • Provided physical security for personnel, property, equipment, documents, and sensitive materials.

Education

MBA - Leadership

Liberty University
Lynchburg, VA
05-2028

Bachelors of Science - Criminal Justice

Bellevue University
Bellevue, NE

Associate of Science - Criminal Justice

Community College of the Air Force
Maxwell AFB, AL

Skills

  • Customer relations
  • Revenue generation
  • Operations management
  • Business development
  • Business planning
  • Setting budgets
  • Sales management
  • Oversee producers
  • Risk management
  • Client acquisition
  • Closing techniques

Military Experience

  • United States Air Force Security Forces (Military Police), 06/04 - 11/08, 03/12 - 04/14
  • United States Army Infantry, 11/08 - 08/11
  • Firearms Range Safety Officer, U.S. Air Force, 05/06 - 11/08
  • Deployed in support of 2008 Inauguration
  • National Guard Response Force/Riot Team

References

References available upon request.

Timeline

Member Engagement

Delta Defense LLC
06.2024 - 01.2025

Agency Owner/Founder

Midwest Insurance Partners
05.2018 - Current

Sales/Internet Sales Manager

American Brothers in Arms
07.2014 - 07.2017

Police Officer/Assistant Chief

Mapleton Police Dept
01.2014 - 01.2015

Correctional Officer

Dakota County Correctional Facility
01.2008 - 01.2011

Security Forces/Military Police

185th Air Refueling Wing
01.2004 - 01.2008

MBA - Leadership

Liberty University

Bachelors of Science - Criminal Justice

Bellevue University

Associate of Science - Criminal Justice

Community College of the Air Force

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Matthew B Wise