Summary
Overview
Work History
Education
Skills
Timeline
Generic

Matthew Breeden

Chesapeake,VA

Summary

Well-versed in the field of customer service with background as Member Service Representative. Experienced in providing top-tier service, resolving complex issues and fostering positive relationships with clients. Strengths include strong verbal communication, problem-solving skills and ability to maintain composure under pressure. Made significant impact in previous roles by improving client satisfaction and retention rates.

Overview

9
9
years of professional experience

Work History

Member Service Representative

Champions Health & Fitness
Greenville, NC
05.2023 - 04.2024
  • Greeted customers in a friendly and professional manner.
  • Provided support to members regarding account inquiries, processing transactions, and resolving issues.
  • Handled customer complaints in an efficient and courteous manner.

Sonar Technician

US Navy
Norfolk, VA
05.2017 - 05.2023
  • Maintained sonar systems, troubleshot and repaired equipment to ensure optimum performance.
  • Assisted in the development of new techniques for analyzing collected data.
  • Performed quality control checks on all equipment prior to use in order to ensure proper functioning.

Manual Laborer

Squadron Defense Group
Front Royal, VA
10.2015 - 04.2017
  • Used hand tools such as hammers, screwdrivers, saws, drills. to perform repairs and maintenance tasks.
  • Checked all incoming shipments for accuracy against invoices or purchase orders.
  • Assembled various components according to product specifications.

Education

High School Diploma -

Skyline High School
Front Royal, VA
06-2016

Some College (No Degree) - Physical Therapy Assistance

Tidewater Community College
Norfolk, VA

Skills

  • Issue Resolution
  • Service Upselling
  • Product Sales
  • Financial Transactions
  • Project Management
  • Team Collaboration

Timeline

Member Service Representative

Champions Health & Fitness
05.2023 - 04.2024

Sonar Technician

US Navy
05.2017 - 05.2023

Manual Laborer

Squadron Defense Group
10.2015 - 04.2017

High School Diploma -

Skyline High School

Some College (No Degree) - Physical Therapy Assistance

Tidewater Community College

Similar Profiles

CREATE PROFILE
Matthew Breeden