Matteo Joseph
Tarian Group
Medford,MA
1
Certification
5
years of professional experience
Trustworthy and reliable individual trained in retail/customer service, seeking a full-time job. Experienced with conducting surveillance and managing access control to prevent unauthorized entry. Utilizes strong observational skills to identify and address potential security threats effectively. Knowledge of emergency response procedures, ensuring swift and appropriate action during incidents. Able to adapt and problem solve in any situation.
Work History
Sales Person
5 Years- Help recruit and train new co-workers, resulting in long term employees. Taught others through thorough hands-on training by showing them how to use different electronic payment methods.
- Open and close the store, prep and clean, process all customer transactions, pack & load products.
- Gain and share strong product knowledge, such as knowing specific ingredients, and dietary restrictions.
- Developed and shared product knowledge, including specific ingredients and dietary restrictions, enhancing customer service.
- Recommended specific items based on preferences, dietary needs, and occasion details.
Security Officer
4 Months- Patrolled facilities to deter unauthorized activity and maintain safe, secure environments.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Responded to incidents, using de-escalation techniques to resolve conflicts safely.
- Documented security events, incident reports, and shift handovers with accuracy.
Customer Service Trainee
10 Months- Completed 12-session credential training in "Retail Industry Fundamentals" from National Retail Federation, focusing on sales, customer service, inventory management, workplace professionalism, safety, and retail technologies.
- Engaged in hands-on training in retail setting to apply customer service skills and inventory management practices while demonstrating professionalism.
Education
GED
- Prepared for HiSET exams in Science, Math, Reading, Writing, & Social Studies through classwork & assignments.
- Participated in career readiness, life skills, post-secondary education preparation, and financial education courses.
Skills
Managing electronic payments (POS)
Google Suite
Tech Skills
Problem solving
General security
Incident reporting
Good communication skills
Team player
Conflict resolution techniques
English
Certification
- Retail Industry Fundamentals
- OSHA (General Industries)
Timeline
Security Officer
Tarian Group
06.2026 - CurrentRead More
Customer Service Trainee
YouthBuild Just-A-Start
05.2024 - 03.2025Read More
Sales Person
Modern Pastry
09.2021 - 09.2026Read More
YouthBuild Just-A-Start
GED
Read More