Matteo Vilardi
Hasbrouck Heights,NJ
Summary
Proactive individual with strong skills in customer service and conflict resolution. Experience in creating safe environments and addressing issues promptly, ready to enhance team performance and improve patient and staff experiences.
Overview
8
8
years of professional experience
Work History
Security Officer
Hackensack Meridian Health
Hackensack, New Jersey
10.2024 - Current
- Responded rapidly to emergencies, delivering immediate assistance and mitigating potential risks.
- Monitored premises to enhance safety and security for patients and staff.
- Screened visitors and employees for weapons and contraband using hand wands and metal detectors.
- Enforced hospital policies to guarantee compliance among all personnel.
- Addressed problems swiftly, providing clear reports with minimal supervision to improve incident response.
- Completed incident reports documenting security and loss prevention occurrences.
Paraprofessional
Windsor School
Pompton Lakes, New Jersey
04.2022 - Current
- Facilitated student learning activities, enhancing subject comprehension and academic performance.
- Collaborated with staff to create strategies that enhanced student engagement and success.
- Monitored student behavior, providing guidance to foster a positive classroom environment and promote respect.
- Applied positive reinforcement techniques to effectively redirect negative behaviors and encourage positive student interactions.
Barista
Starbucks, Barista
Hasbrouck Heights, New Jersey
11.2018 - 01.2024
- Delivered exceptional customer service by efficiently taking orders and resolving inquiries to ensure a positive experience.
- Greeted customers warmly, took orders, and provided tailored beverage recommendations to meet individual preferences.
- Crafted high-quality coffee beverages that enhanced customer satisfaction and loyalty.
- Managed daily morning rush, ensuring efficient and calm service for all customers.
Education
Bachelor of Arts - Philosophy and Psychology
East Stroudsburg University of Pennsylvania
East Stroudsburg, PA08-2018
Skills
- Access control
- Visitor screening
- Premises surveillance
- Crisis management
- Incident documentation
- Regulation compliance
- Risk assessment
- Dispute resolution
Timeline
Security Officer
Hackensack Meridian Health
10.2024 - Current
Paraprofessional
Windsor School
04.2022 - Current
Barista
Starbucks, Barista
11.2018 - 01.2024
Bachelor of Arts - Philosophy and Psychology
East Stroudsburg University of Pennsylvania