Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Matteo Chavez- Vitale

Parker

Summary

Customer-focused professional with extensive experience in client relations, account support, hospitality, and high-volume communication environments. Proven ability to build rapport and manage customer relationships while efficiently resolving issues to ensure a superior client experience in fast-paced settings. Exceptional interpersonal and communication skills, adept at handling phone-based interactions, multitasking across various systems, and maintaining professionalism under pressure. Committed to adaptability and creating positive long-term customer relationships that drive satisfaction and loyalty.

Overview

4
4
years of professional experience

Work History

Benefits Advisor

MedicareInsurance.com / Media Reinsurance
01.2025 - Current
  • Assist Medicare clients with benefits education, enrollment support, and plan-related questions
  • Handle high-volume inbound and outbound phone communication
  • Maintain compliance standards while providing accurate information and customer support
  • Build rapport with clients and resolve concerns professionally and efficiently
  • Utilize CRM systems and multiple software platforms simultaneously while managing customer interactions

Hospitality Manager

Castle Pines Country Club
Castle Rock, CO
01.2024 - 01.2025
  • Delivered high-level customer service in an upscale hospitality environment
  • Managed member requests efficiently during high-volume shifts
  • Maintained professionalism and strong communication skills
  • Worked effectively with team members to ensure excellent guest experiences

Lead Bartender

30/70 Sports Bar & Grill
Colorado
01.2023 - 01.2024
  • Handled customer interactions to ensure customer satisfaction
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Trained new staff on operational procedures and customer engagement techniques.

Food and Beverage Team Leader

The Ranch Country Club
Westminster, CO
01.2022 - 01.2023
  • Assisted members and guests in a professional hospitality setting
  • Supported daily operations and maintained a positive customer experience
  • Worked efficiently as part of a team during high-volume events and service periods

Education

Bachelor's Degree - Media Production & Leadership

Metropolitan State University of Denver

Skills

  • Client Relationship Management
  • Customer Retention
  • Account Support
  • Communication & Interpersonal Skills
  • Conflict Resolution
  • CRM Systems
  • Multitasking
  • Problem Solving
  • Time Management
  • High-Volume Customer Support
  • Leadership skills

Timeline

Benefits Advisor

MedicareInsurance.com / Media Reinsurance
01.2025 - Current

Hospitality Manager

Castle Pines Country Club
01.2024 - 01.2025

Lead Bartender

30/70 Sports Bar & Grill
01.2023 - 01.2024

Food and Beverage Team Leader

The Ranch Country Club
01.2022 - 01.2023

Bachelor's Degree - Media Production & Leadership

Metropolitan State University of Denver