Matt Farrar
John Vance Motors
Guthrie,OK
15
years of professional experience
Results-driven problem solver with a strong work ethic and adaptability. Skilled in customer relationship management, service scheduling, and data processing. Eager to leverage expertise to drive operational efficiency and enhance client engagement.
Work History
Service Advisor
11 Months- Provided exceptional customer service by addressing inquiries and resolving concerns efficiently.
- Assisted technicians in scheduling appointments and coordinating service timelines with clients.
- Maintained accurate records of services performed and customer interactions using dealership management software.
- Educated customers on vehicle maintenance requirements and service options to enhance satisfaction.
- Demonstrated adaptability by learning new systems and processes quickly in a fast-paced environment.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
Engineering Technician II
3 Years 10 Months- Utilized CAD software for drafting and modifying facility designs as required.
- Consistently met high-quality standards for all completed work while adhering to established timelines, ensuring client satisfaction with final results.
- Gathered and verified data points from field activities to ensure accurate monthly billing for Air Force operations.
- Analyzed and documented conditions of over 4.3 million square feet of facilities each year to capture accurate internal data.
- Compiled comprehensive data sets for Air Force Civil Engineering to support informed decision-making and operational efficiency.
Product Support Specialist
10 Years 4 Months- Provided technical assistance to customers, resolving product inquiries and troubleshooting issues.
- Collaborated with cross-functional teams to enhance product features based on customer feedback.
- Trained new staff on product knowledge and customer service best practices.
- Managed a high volume of support tickets, maintaining a consistent record of prompt resolution times.
- Performed troubleshooting and tested customer issues via phone, email, and remote assistance software.
- Managed parts order processing, payment collection, and shipment organization for repair operations.
Education
Bachelor of Science - Business Management
Skills
Customer service
Computer skills
Multitasking and organization
Problem solving
Communication
Strong work ethic
Collaborative mindset
Pricing strategy
Service scheduling
Data processing
Team collaboration
Customer relationship management
Timeline
Service Advisor
John Vance Motors
09.2025 - CurrentRead More
Engineering Technician II
Parsons Corporations
09.2021 - 07.2025Read More
Product Support Specialist
Autoquip Corporation
05.2011 - 09.2021Read More
Southwestern Oklahoma State University
Bachelor of Science from Business Management
Read More