MATTHEW ABBOTT
Lexington
Summary
Innovative professional specializing in strategic marketing and business growth. Known for developing effective marketing strategies and cultivating strong customer relationships, ready to enhance brand visibility and drive sales.
Overview
11
11
years of professional experience
Work History
Owner CEO
Matt's Games and Collectables
Lexington, KY
10.2019 - Current
- As Owner, I managed daily operations, ensuring efficient inventory management and customer service excellence.
- Developed marketing strategies to enhance brand visibility and drive sales growth.
- Managed supplier relationships, negotiating terms to optimize product sourcing and pricing.
- Hired, trained and mentored staff, fostering a collaborative environment that improved team performance, employee engagement, collaboration, and loyalty.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Analyzed market trends to identify opportunities for expanding product offerings and services.
- Cultivated a loyal customer base through personalized engagement and community events.
- Enhanced online presence through website optimization and social media marketing initiatives.
- Developed and maintained strong relationships with customers, resulting in repeat business and referrals.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Store Manager
Game King
Lexington, KY
07.2016 - 07.2017
- Led daily store operations, ensuring exceptional customer service and efficient team performance.
- Developed and implemented merchandising strategies to enhance product visibility and increase sales.
- Trained and mentored staff on best practices for inventory management and loss prevention.
- Analyzed sales data to identify trends, optimizing stock levels and improving product assortment.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Store Manager
Game King
Corbin, KY
07.2015 - 07.2016
- Coordinated promotional events to drive foot traffic and boost community engagement with the brand.
- Streamlined operational processes, reducing overhead costs while maintaining high service standards.
- Fostered a positive work environment, enhancing employee morale and retention rates through effective leadership.
- Established key performance indicators to measure store success, driving accountability among team members.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Education
No Degree - General Studies Management
Somerset Community College
Somerset, KYHigh School Diploma -
Pulaski County High School
Somerset, KY05-2004
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Marketing
- Staff hiring
- Business launch
- Business marketing
- Employee development
Timeline
Owner CEO
Matt's Games and Collectables
10.2019 - Current
Store Manager
Game King
07.2016 - 07.2017
Store Manager
Game King
07.2015 - 07.2016
No Degree - General Studies Management
Somerset Community College
High School Diploma -
Pulaski County High School
BENCHMARK AWARD
Matt's Games Collectable and More
Best of 2026
Benchmark
Video Game Store
Lexington, KY