Matthew Aguayo
Sherman Oaks,CA
Summary
Polished and people-focused professional with over 5 years of experience in luxury retail, hospitality, and behavioral therapy. Recognized for exceptional customer care, professionalism under pressure, and strong communication skills. Dedicated to creating positive experiences for clients, guests, and families while upholding brand and service excellence standards.
Overview
8
8
years of professional experience
Work History
Client Advisor
Gucci
05.2023 - 08.2025
- Provide personalized luxury service to international and high-profile clientele at Gucci’s flagship location.
- Maintain expert product knowledge to assist with styling and purchasing while achieving sales targets.
- Handle sensitive transactions and client records with discretion and professionalism.
- Ensure the boutique reflects Gucci’s brand image through organization, presentation, and client care.
- Commended for attention to detail, calm under pressure, and consistent high-end service delivery.
- Provided personalized styling advice to enhance client satisfaction and loyalty.
- Cultivated strong relationships with clients to understand their preferences and needs.
- Collaborated with team members to create a welcoming and engaging shopping experience.
Guest Service Representative
Marriot Hotel
03.2021 - 04.2023
- Provided exceptional customer service, resolving inquiries and complaints effectively.
- Assisted guests with check-in/check-out processes, ensuring smooth transitions and satisfaction.
- Utilized reservation systems to manage bookings and optimize room assignments.
- Collaborated with team members to maintain high standards of cleanliness and organization in lobby areas.Provide personalized luxury service to international and high-profile clientele at Gucci’s flagship location.
- Maintain expert product knowledge to assist with styling and purchasing while achieving sales targets.
- Handle sensitive transactions and client records with discretion and professionalism.
- Ensure the boutique reflects Gucci’s brand image through organization, presentation, and client care.
- Commended for attention to detail, calm under pressure, and consistent high-end service delivery.
Autism Behavioral Therapist
Autism Learning Partners
01.2019 - 02.2021
- Developed and implemented individualized treatment plans for children with autism spectrum disorders.
- Utilized Applied Behavior Analysis (ABA) techniques to enhance communication and social skills in clients.
- Collaborated with families to reinforce behavioral strategies at home, promoting consistency in therapeutic approaches.
- Conducted ongoing assessments to monitor progress and adjust interventions as needed for optimal outcomes.
Sales Associate
Aldo Shoes
06.2017 - 12.2018
- Enhanced customer experience by providing knowledgeable product recommendations and addressing inquiries.
- Streamlined sales processes through effective use of point-of-sale systems and inventory management tools.
- Trained and mentored new associates on product knowledge, customer service techniques, and operational procedures.
- Achieved and exceeded sales targets by developing strong relationships with customers and identifying their needs.
Education
Bachelor of Science - Psychology
Santa Monica College
Santa Monica, CA05-2026
Skills
- Client Interaction
- Cross-Selling Techniques
- Client Retention Strategies
- Consultative Selling
- Luxury Retail & Client Relations
- Hospitality & Guest Experience
- Conflict Resolution & Communication
- Child Behavior Support (ABA Therapy)
- Team Collaboration & Adaptability
- Time Management & Multitasking
- Cultural Awareness & Sensitivity
- CPR & First Aid Certified
Timeline
Client Advisor
Gucci
05.2023 - 08.2025
Guest Service Representative
Marriot Hotel
03.2021 - 04.2023
Autism Behavioral Therapist
Autism Learning Partners
01.2019 - 02.2021
Sales Associate
Aldo Shoes
06.2017 - 12.2018
Bachelor of Science - Psychology
Santa Monica College