Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Matthew alarcon

Hollywood,FL

Summary

Detail-oriented professional experienced in account management and customer service within fast-paced environments. Demonstrates strong communication, organization, and time management skills to ensure efficient operations. Pursuing Medical Courier role to leverage dependability and commitment to safe, timely deliveries.

Overview

1
1
Language
1
1
Certification
13
13
years of professional experience

Work History

Account Manager

L7 Solutions
06.2025 - Current
  • Maintained strong client relationships through proactive communication and reliable service, fostering client trust and satisfaction.
  • Coordinated client needs and ensured timely issue resolution, enhancing client retention and loyalty.
  • Maintain accurate records and documentation.
  • Collaborated with internal teams to streamline operations, improving workflow efficiency and service delivery.
  • Resolved customer concerns promptly, preserving satisfaction and long-term account retention.

Account Manager

Diamond Edge, Inc
03.2017 - 06.2025
  • Managed client accounts, achieving high customer satisfaction and retention rates.
  • Coordinated communication and resolved client concerns in fast-paced environment, ensuring timely responses.
  • Maintained organized records and account documentation.
  • Demonstrated professionalism and strong interpersonal skills in client interactions.

Barback

Royal Pig Pub & Kitchen
02.2016 - 02.2017
  • Operated efficiently in high-volume customer service setting to ensure timely service.
  • Collaborated with team members to complete tasks efficiently in a fast-paced environment.
  • Maintained bar inventory, restocking liquor, beer, wine, mixers, and garnishes for seamless service.
  • Prepared service stations with clean glassware, ice, napkins, straws, and bar tools before peak hours.
  • Monitored keg levels and replaced kegs quickly to prevent service interruptions.

Barback

American Social Brickell
01.2014 - 01.2016
  • Organized keg room, liquor storage, and back-bar areas for fast bartender access.
  • Prepped garnishes, juices, and mixers to support efficient drink preparation.
  • Restocked bar inventory, glassware, and service supplies to maintain continuous guest service.
  • Cleared used glassware and sanitized bar surfaces to uphold cleanliness standards.

Education

High School Diploma -

Pembroke Pine Charter High School
Pembroke Pines, FL

Skills

  • CRM systems
  • Budget Management
  • Sales Strategy
  • Customer Service
  • Sales planning
  • Verbal communication
  • Team collaboration
  • Organizational skills
  • Problem resolution
  • Customer support
  • Task prioritization
  • Flexible adaptation
  • Dependable work ethic
  • Detail orientation
  • Multitasking

Certification

Certified Business Relationship Manager (CBRM)

Languages

English
Full Professional

Timeline

Account Manager

L7 Solutions
06.2025 - Current

Account Manager

Diamond Edge, Inc
03.2017 - 06.2025

Barback

Royal Pig Pub & Kitchen
02.2016 - 02.2017

Barback

American Social Brickell
01.2014 - 01.2016

High School Diploma -

Pembroke Pine Charter High School
Matthew alarcon