Matthew Anaya
Fairfield,CA
Summary
Proven track record in enhancing customer satisfaction and streamlining service processes, leveraging strong communication and mechanical knowledge. Exceptional troubleshooting and problem-solving, achieving significant improvements in efficiency and client relations. Demonstrates exceptional multitasking and customer service skills, ensuring high-quality outcomes in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Commercial Driver
Autozone
03.2024 - Current
- Maintained a clean driving record by adhering to all traffic laws and practicing safe-driving techniques.
- Conducted thorough pre-and post-trip vehicle inspections, identifying potential issues before they became problems.
- Adapted quickly to changing road conditions while maintaining control over the vehicle at all times, preventing accidents or other risks associated with commercial transportation.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Service Advisor
Toyota Vallejo
12.2023 - 01.2024
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
Service Coordinator
Vallejo Nissan
07.2023 - 10.2023
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Kept meticulous records of all transactions, providing transparent communication between all parties involved in the rental process.
- Conducted thorough inspections of vehicles before and after rentals, minimizing damage claims and maintaining fleet quality.
- Effectively managed vehicle inventory for timely availability, ensuring a smooth rental process for customers.
- Educated customers on rental policies, procedures, and fees while maintaining excellent customer relations.
- Coordinated closely with other departments such as maintenance cleaning teams optimize vehicle turnover times enhance overall client experience.
Cook/Cashier
Kinder’s
09.2022 - 07.2023
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Welcomed customers and provided quick and attentive service.
- Effectively communicated with customers to clarify order details and ensure the highest level of satisfaction during their ordering experience.
- Accurately performed cash register operations to process and receive payments and issue change.
Cashier
Arby’s
12.2019 - 07.2020
- Worked front counter, drive-thru and other areas.
- Demonstrated exceptional multitasking abilities while managing multiple orders during busy shifts without compromising quality or service standards.
- Collaborated with team members to complete orders.
- Maintained restaurant cleanliness through regular cleaning duties such as sweeping, mopping, and wiping down surfaces.
Associate
Baby O’s
01.2020 - 04.2020
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Demonstrated exceptional multitasking abilities while managing multiple orders during busy shifts without compromising quality or service standards.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing efficient and friendly service during peak hours.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Assisted other team members to achieve goals.
Cashier
McDonald’s
11.2018 - 09.2019
- Worked flexible schedule and extra shifts to meet business needs.
- Worked front counter, drive-thru and other areas.
- Demonstrated exceptional multitasking abilities while managing multiple orders during busy shifts without compromising quality or service standards.
- Collaborated with team members to complete orders.
Education
Sem Yeto High School
Fairfield, CA06.2020
Skills
- Troubleshooting skills
- Mechanical and automotive knowledge
- Communication
- Problem solving
- Customer service
Languages
Spanish
Limited Working
Timeline
Commercial Driver
Autozone
03.2024 - Current
Service Advisor
Toyota Vallejo
12.2023 - 01.2024
Service Coordinator
Vallejo Nissan
07.2023 - 10.2023
Cook/Cashier
Kinder’s
09.2022 - 07.2023
Associate
Baby O’s
01.2020 - 04.2020
Cashier
Arby’s
12.2019 - 07.2020
Cashier
McDonald’s
11.2018 - 09.2019
Sem Yeto High School
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