Matthew Anaya

Implemented loss prevention measures:

• Investigated suspicious activities to prevent loss prevention issues.
• Successful advocate for the implementation of more CCTV cameras.
• Implemented loss prevention strategies to minimize shrinkage and theft.
• Ensured all associates were trained and aware of loss prevention procedures. Including how to spot suspicious activity.
• Report theft and suspicious activity to Loss Prevention Management.
• Training Captain.
• Supervised daily store operations and managed staff schedules.
• Trained team members on customer service and product knowledge.
• Implemented visual merchandising strategies to enhance product displays.
• Addressed customer inquiries and resolved issues promptly.
• Managed inventory levels and conducted regular stock audits.
• Resolved customer complaints in an efficient manner while ensuring customer satisfaction.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.

• Responds immediately to patron requests, inquiries and concerns (e.g., changing tv channels, answering questions, spotting, etc.).
• Cleans, organizes, and maintains a clean, organized Fitness Pavilion, and reports any issues/concerns to Fitness Director.
• Assists with fitness programs (e.g., room set-up, attendance records, etc.).
• As a supervisor I make sure to enforce policies and procedures.
• My second year working here I was promoted from an Attendant to a Supervisor for my dedication and hard work.

• My duty as an employee at DICK’s was to be very attentive to any question or problem that a customer had and help them have a checkout at the register that would leave them wanting to come back.
• In addition, after a year, I was given the responsibility of training new employees.

• Analyzed survey data to identify potential issues or discrepancies in measurements.
• Create a survey with the program coordinator to help the company learn how many individuals would be returning this year, and why, or if they would not be returning, and why.
• Surveys were completed via phone call.
• Detailed reports of the data collected every day were sent to the program coordinator, which we would then analyze together the following day.