Matthew Anderson
Ormond Beach,FL
Summary
Results-driven professional with over 8 years of experience in the food service industry. Skilled in conflict resolution, time management, and staff engagement, committed to delivering exceptional customer experiences and operational excellence.
Overview
11
11
years of professional experience
Work History
Manager
Pines To Palms Coffee
Ormond Beach
02.2022 - Current
- Supervised daily operations, ensuring efficient service delivery and customer satisfaction.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Shift Lead
Biggby Coffee
Ormond Beach
06.2017 - 02.2022
- Trained and mentored new team members on operational procedures and customer engagement techniques.
- Resolved customer complaints effectively, fostering a positive environment and promoting repeat business.
- Completed store opening and closing procedures and balanced tills.
Shift Manager
Subway
Ormond Beach
01.2015 - 06.2017
- Supervised daily operations to ensure high-quality service and food safety compliance.
- Trained and mentored staff on operational procedures and customer service excellence.
- Implemented inventory management practices to reduce waste and improve supply chain efficiency.
Education
High School Diploma -
AA Academy
Palm Coast05.2016
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff management
- Task delegation
- Conflict resolution
- Safety procedures
Timeline
Manager
Pines To Palms Coffee
02.2022 - Current
Shift Lead
Biggby Coffee
06.2017 - 02.2022
Shift Manager
Subway
01.2015 - 06.2017
High School Diploma -
AA Academy