Matthew Andrew
Houston,Texas
Summary
Hardworking, patience with others, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
10
10
years of professional experience
1
1
Certification
Work History
IT Manager
Tindol Construction
Beeville, TX
05.2022 - 02.2024
- Develop and implemented polcies
- Harden endpoint security.
- .Mantain inventory of all 5g, starlink, laptops, and tablets, including reducing overall contract costs.
- Upgraded Infrastructure at Scale Houses
- Installed or oversaw network rack at new offices.
- Harden security for Azure by implementing conditional access policies.
Network Administrator (Mattress Firm Contract)
Insight Global
Houston, TX
06.2020 - 01.2021
- Configure, add and deploy Cisco Meraki appliance, Cisco Meraki AP using MX400 Cloud dashboard
- Corrected VOIP issues at stores.
Help Desk Technician
Insight Global
03.2020 - 05.2020
- Setup remote access for employees during Covid.
- Worked tickets that were assigned.
IT Manager
RUS Industrial, LLC
07.2019 - 09.2019
- Configured, added, and deployed user laptops, tablets and phones as required
- Managed Azure hybrid environment.
Network Administrator
Robert Half
12.2018 - 07.2019
- Managed the addition, removal, and deployment of user phones via Cisco CUCM 7.1.5
- Configured, added, and deployed Cisco switches (2960, 3560, 3750) across over 256 sites for Charming Charlie
- Transitioned sites from MPLS to cable or DSL circuits
- Stabilized VPN tunnels for clients in Palo Alto
- Configured Palo Alto policies to prevent intrusion
- Rectified previously incorrect setups of routes and tunnels on Cisco 2911 routers
- Configured and deployed 4g cradle points
Junior Network Administrator
US Legal Support
05.2018 - 07.2018
- Configured, added, matained ,and deployed Cisco Meraki MX appliances
- Monitored the network for outages and conducted troubleshooting to resolve issues
Network Administrator
DISYS
01.2018 - 05.2018
- Configured, added, mantained and deployed Cisco Meraki MX appliances
- Executed firmware updates for switches, appliances, and access points
- Monitored the network for outages and conducted troubleshooting to resolve issues
IT Support Engineer
Excel Modular Scaffold
10.2016 - 10.2017
- Deployed and customized laptops tailored to the needs of corporate and field employees
- Served as the primary resource for resolving tier 1 and tier 2 Helpdesk tickets
- Configured and maintained the ViewPoint VOIP System, including phones, router/appliances, and performed necessary troubleshooting, including voice mail
- Installed Aruba Routers and Cisco Meraki Access points for satellite offices
- Monitored corporate infrastructure using the Meraki Dashboard and implemented new policies as requested by management
- Configured and deployed Verizon LTE devices
- Administered AD and Exchange, including user management and permission modifications
Network Administrator
Mattress Firm
10.2015 - 10.2016
- Troubleshot and maintained Fortinet UTM (Unified Threat Management) IPSec VPN tunneling traffic issues in a hub and spoke network environment using the Fortinet VPN concentrator and managed enduser Fortinet UTM via the FortiManager
- Configured, added, and deployed Fortinet appliances
- Configured, added, and deployed Cisco Meraki appliances and Cisco Meraki APs using the MX400 Cloud dashboard
- Provided assistance in supporting the RDM (music) System for stores
- Assisted warehouses with complex issues related to Monarch and HP printers
- Supported the Helpdesk and handled complex, revenue-impacting escalation requests from the CIO and Senior Managers.
Help Desk Analyst 2
Mattress Firm
07.2014 - 10.2015
- Sending daily outage report to Leadership for Mattress Firm and training others on how to send the report
- Handled complex escalation at Store and Corporate level
- Assist with Active Directory projects such as terminations and clean up
- Migration of Active Directory and tier 3 troubleshooting
- Became the POC for Simplify when it came to IVR outages affecting the Corporate Office
- Designed and completed training documents for store, warehouse, and Corporate Office
- Lead technician on all exchange issues on the customer-facing side
- Lead technician on resolving complex Avaya issues
- Assist district manager and above with setting up exchange on mobile devices
- Configured network printers for all stores and warehouses nationwide
- Maintain inventory for IT inventory
- Assisted with the procurement of all pcs and accessories
- Dispatched technicians for service impacting events and assisted them in resolving those issues
- Became lead on all VPN complex issues that could not be resolved by tier 1 or tier 2
- This included Exchange, Active Directory, VPN, Imaging issues, malware/viruses, and Incidents.
Education
Master of Science - MS - Information Technology
Abilene Christian University
Bachelor of Science - Interdisciplinary Studies, Computer Science
Liberty University
Associate's degree - General Studies
San Jacinto College
Certification
Microsoft 365 Certified: Security Administrator Associate, Microsoft, 03/2023, 03/2024
References
References available upon request
Timeline
IT Manager
Tindol Construction
05.2022 - 02.2024
Network Administrator (Mattress Firm Contract)
Insight Global
06.2020 - 01.2021
Help Desk Technician
Insight Global
03.2020 - 05.2020
IT Manager
RUS Industrial, LLC
07.2019 - 09.2019
Network Administrator
Robert Half
12.2018 - 07.2019
Junior Network Administrator
US Legal Support
05.2018 - 07.2018
Network Administrator
DISYS
01.2018 - 05.2018
IT Support Engineer
Excel Modular Scaffold
10.2016 - 10.2017
Network Administrator
Mattress Firm
10.2015 - 10.2016
Help Desk Analyst 2
Mattress Firm
07.2014 - 10.2015
Master of Science - MS - Information Technology
Abilene Christian University
Bachelor of Science - Interdisciplinary Studies, Computer Science
Liberty University
Associate's degree - General Studies
San Jacinto College
Microsoft 365 Certified: Security Administrator Associate, Microsoft, 03/2023, 03/2024
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