Matthew Andrews
Columbia,TN
Overview
6
6
years of professional experience
Work History
Server/Server Trainer
Ricatoni S Italian Grill
Florence, AL
06.2025 - 04.2026
- Provided excellent customer service to enhance dining experiences.
- Assisted in accurately processing customer orders and managing transactions.
- Maintained cleanliness and organization of dining area and service stations.
- Adapted quickly to changing situations during busy service periods.
- Engaged with customers to address inquiries and resolve issues effectively.
- Supported team members in training new hires on restaurant procedures.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Manged multiple customers at once, having on average 5 tables with 4 or more guest at a time.
Server/Trainer
Olive Garden
Florence, AL
02.2025 - 07.2025
- Trained new servers on menu knowledge and service standards to enhance customer experience.
- Provided ongoing feedback to staff, fostering a culture of continuous improvement and professional development.
- Implemented best practices for food safety and sanitation, ensuring compliance with health regulations during training sessions.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Implemented upselling techniques, boosting overall revenue for the restaurant.
- Multitasked having parties range from ten to twenty guest, while maintaining two to three other tables.
Sales Associate
Mister Car Wash
Florence, AL
04.2023 - 03.2024
- Assisted customers in selecting car wash services, enhancing overall customer satisfaction.
- Managed cash register operations, ensuring accurate transactions and efficient service.
- Maintained cleanliness and organization of work areas, promoting a safe environment for staff and customers.
- Trained new team members on company policies and operational procedures to ensure consistent service delivery.
- Collaborated with team members to streamline workflow processes, reducing wait times for customers.
- Conducted inventory checks on cleaning supplies, maintaining adequate stock levels for uninterrupted operations.
- Resolved customer inquiries and complaints professionally, fostering positive relationships and repeat business.
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
Landscaper
Family Business
Columbia, TN
06.2022 - 09.2022
- Operated landscaping equipment to maintain property aesthetics and health.
- Designed and implemented landscape layouts based on client specifications and environmental considerations.
- Collaborated with team members to execute large-scale planting projects efficiently.
- Trained new employees on proper tool usage and safety protocols in landscaping tasks.
- Conducted regular maintenance checks on equipment, ensuring operational readiness and safety compliance.
- Resolved customer inquiries regarding landscape options, improving overall client satisfaction and retention.
- Performed seasonal maintenance tasks such as pruning, aeration, fertilization, and mulching to promote plant health and longevity.
- Maintained safe working environments by adhering to safety protocols and conducting regular equipment inspections.
- Managed inventory of tools, equipment, and materials to ensure proper allocation of resources for each project.
- Designed and installed custom landscape features to meet clients'' aesthetic preferences and functional needs.
Construction Worker
Precision Builders
Spring Hill, TN
06.2020 - 08.2021
- Operated heavy machinery, including excavators and bulldozers, ensuring adherence to safety protocols.
- Assisted in framing, roofing, and drywall installation for residential construction projects.
- Collaborated with team members to complete tasks efficiently and maintain project timelines.
- Conducted site inspections to identify hazards and ensure compliance with safety regulations.
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Implemented process improvements that enhanced workflow efficiency on job sites.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Gathered and disposed of worksite debris to remove safety hazards.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Completed construction projects on time by adhering to strict deadlines and prioritizing tasks appropriately.
- Adapted quickly to changing project requirements, demonstrating flexibility and resourcefulness in adjusting schedules and priorities accordingly.
- Exhibited exceptional problem-solving abilities under pressure by employing critical thinking skills to overcome complex challenges on job sites.
Education
BBA - Computer Information Systems/Minor Cybersecurity
University of North Alabama
Florence, AL12-2025
Skills
- Teamwork and collaboration
- Problem-solving
- Friendly, positive attitude
- Time management
- Attention to detail
- Multitasking
- Critical thinking
- Computer skills
- Organization and time management
- Active listening
- Excellent communication
- Multitasking Abilities
- Dependable and responsible
- Flexible and adaptable
- Problem resolution
Timeline
Server/Server Trainer
Ricatoni S Italian Grill
06.2025 - 04.2026
Server/Trainer
Olive Garden
02.2025 - 07.2025
Sales Associate
Mister Car Wash
04.2023 - 03.2024
Landscaper
Family Business
06.2022 - 09.2022
Construction Worker
Precision Builders
06.2020 - 08.2021
BBA - Computer Information Systems/Minor Cybersecurity
University of North Alabama