Matthew Apelman
Denver,CO
Summary
Well-qualified IT leader proficient in technical support, system management and documentation. Proven skills in equipment repair and maintenance. Excellent relationship-building and planning abilities gained during Education and related professional experience.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Technical Support
Maelgrim Studio, Triplano Games
11.2023 - 06.2024
- Troubleshooting software issues over voice and video chat, email and Microsoft teams
- Aided in software installation for a team of seven
- Routinely updated software, documented software issues and collaborated with team members to solve said issues in a timely manner
- Logged and documented tickets daily using Jira ticketing system
- Aided in hardware installation requests, mainly within HP hardware
- Coordinated development tasks within a team of 3 programmers weekly, ensuring tasks were properly delineated and work was being completed in a timely manner
- Escalated non-technical issues(questions about payroll, PTO, work schedule) to appropriate people and departments
- Communized daily both within technical teams, and non-technical teams like using email, slack and other team management software.
Education
Bachelor of Science - Game design
Full Sail University
Orlando, FL01.2023
Skills
- Active Directory
- Customer support
- Technical training
- Desktop Computers
- Printer Maintenance
- Installing and maintaining Microsoft Windows
- Laptop mobile device application support
- Networking
- Network Setup
- Microsoft Teams
- Coordinating tasks
- IT hardware Support
Accomplishments
- Maintained active directory Homelab in my personal time
- built and Maintained Virtual Private cloud Homelab in my personal time
- Received CompTIA A+ Certificate
- Received Bachelor's of science from accredited university
- Collaborated with team of seven in the development of Mobile and Virtual Reality Software
- Received Jira Fundamentals certification
- Currently in the process of receiving future industry relevant certifications, Including the CCNA (Cisco Certified Networking Associate) with the hopes of adding to my value as an employee.
Additional Information
Willing to relocate if needed
not in need of sponsorship of any kind
Certification
- CompTIA A+, Computing Technology Industry Association(CompTIA), 2024
- Jira Fundamentals, Atlassian, 2023
Timeline
Technical Support
Maelgrim Studio, Triplano Games
11.2023 - 06.2024
Bachelor of Science - Game design
Full Sail University
- CompTIA A+, Computing Technology Industry Association(CompTIA), 2024
- Jira Fundamentals, Atlassian, 2023
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