Lousiana Buba
Junior Cybersecurity Analyst
Irving,Texas
Summary
Resourceful Cybersecurity Analyst known for high productivity and efficient task completion. Possess specialized skills in threat intelligence analysis, network security protocols, and incident response strategies. Excel at problem-solving, critical thinking, and communication, enabling effective collaboration with team members to secure information systems against cyber threats.
Overview
3
3
years of professional experience
3
3
Certification
Work History
TECHNICAL SUPPORT
TEAM LOGIC IT
Irving, TX
05.2022 - 05.2024
- Installed patches and upgrades regularly as part of ongoing maintenance efforts.
- Responded promptly to cyber incidents by analyzing attack signatures, isolating affected systems, and restoring normal operations.
- Created detailed incident reports following a successful breach or other security event.
- Implemented firewalls and other security measures to protect data from external threats.
- Provided technical support for troubleshooting issues related to security systems and networks.
- Maintained up-to-date knowledge of evolving cybersecurity trends and technologies.
- Conducted vulnerability scans using automated tools to detect any weaknesses in the system.
- Monitored user activities on the network for suspicious behavior or malicious activity.
- Assisted with developing strategies for responding to potential cyber attacks such as malware outbreaks, phishing campaigns, ransomware attacks.
- Analyzed security procedure violations and developed plans to prevent recurrence.
TECHNICAL SUPPORT
AT&T
Irving, TX
04.2021 - 04.2022
- Answer phone calls, assist customers with variety of issues over the phone
- Respond to customer queries and assist in troubleshooting and resolving challenges
- Create Work orders and work hand in hand with technicians to resolve issues
- Act as consultant and propose solutions to customers problems
- Portal account creation and modification
- MFA account creations and modifications
- Ticket and call routings
- VPN
- Document and track customers issues using a ticketing system to ensure quick resolution
- Gather customer feedback and share with our sales and marketing teams
- Provide timely follow up via phone and email to ensure customers satisfaction.
CUSTOMER SUPPORT
SAMSUNG
Yaounde , Cameroon
07.2017 - 01.2021
- Responding to calls from customers providing quality technical support for Samsung products
- Acting as initial point of contact for clients requesting technical support via email and ticketing system
- Routing calls to the appropriate departments
- Troubleshooting technical issues
- Offer support on variety of computer hardware and software issues by identifying, researching and resolving technical problems
- User account creation and modification
- Strong attention to detail with an ability to organize, prioritize and multitask effectively
- Providing timely and accurate customer feedback and following up with client to ensure problem is resolve.
Education
Undergraduate Degree - Cybersecurity
University of Phoenix
Tempe, AZ01-2024
Bachelor of Science - Computer Science
University of Buea
Cameroon08-2019
Skills
- Active Directory
- ServiceNow
- Detail Oriented
- Great Customer Service
- Great Verbal and written communication skills
- Software Deployment
- Firewall configuration
- Network Security
- Data Encryption
- Access Control
- Patch management
- Incident Response
- Intrusion Detection
- Penetration Testing
- Information Protection
- Active Listening
- Analytical Skills
- Problem-solving abilities
- Risk Assessment
- Decision-Making
- Time Management
- Procedure Documentation
- Multitasking
- Software licenses and patches
- Attention to Detail
- Reporting and documentation
- Protecting networks
Accomplishments
Technical Support experience with familiarity in hardware and software support and troubleshooting. Detail oriented with great written and oral communication skills to add to my superior work ethics. Seeking a position of increasing responsibilities and potential for advance
Certification
- COMPTIA Security+
- COMPTIA Linux+
- Cyber Network Defender
Languages
English
Professional
French
Professional
Timeline
TECHNICAL SUPPORT
TEAM LOGIC IT
05.2022 - 05.2024
TECHNICAL SUPPORT
AT&T
04.2021 - 04.2022
CUSTOMER SUPPORT
SAMSUNG
07.2017 - 01.2021
Undergraduate Degree - Cybersecurity
University of Phoenix
Bachelor of Science - Computer Science
University of Buea
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