Orkia Brown
Belle Glade,FL
Overview
8
8
years of professional experience
1
1
Certification
Work History
Technical Support
School District of Palm Beach County
02.2023 - Current
- Maintains school computing platform using District Management tools to image computers; deploy software, update systems, and maintain overall computing environment.
- Assists schools by connecting devices, verifying proper operation, and ensuring staff can operate computers and other instructional technologies (document cameras, projectors, presentation software, interactive technology boards, etc.)
- Responsible for managing and maintaining school-based technology assets inventory as defined by District Information Technology Division.
- Coordinates and assists school-based activities to support yearly computer refresh project - including ordering process, unpacking, configuring computers and connections, as well as disposal of packing materials and disposition of retired assets.
- Works with District IT staff to implement technology projects, monitor system performance, and manage District-approved software and licenses using District-approved management tools.
- Manages the various databases at an elementary school center utilizing current District-approved data management software technologies.
- Serves as District IT contact for school-based user information for Active Directory, email, and other secure systems.
Substitute Teacher
School District of Palm Beach County
10.2017 - 02.2023
- Managed classroom dynamics and maintained a positive learning environment in the absence of classroom teachers.
- Collaborated with administrators and fellow teachers to uphold school policies and procedures.
- Provide instruction outlined in the teacher's lesson plans
- Engage students by developing team-building activities that enhance students' motivation
IT Specialist
Palm Beach County Supervisor of Elections Office
08.2022 - 11.2022
- Installed, configured, and troubleshoot desktop computers, peripheral equipment, mobile devices, and software
- Assisted in planning, staging, and deployment of all computer and network systems; ensured that systems are functioning across all Voting sites
- Resolved Call Tracker tickets
- Collaborated with the project team on technical support and quality assurance initiatives
Education
Bachelor's degree - Cyber Security
Western Governors University
Murray, UT09.2025
Associate's degree - Networking Administrator
Palm Beach State College
Lake Worth, FL05.2023
Skills
- Troubleshooting & Diagnosing
- Windows Operating Systems
- System Imaging & Deployment
- Ticketing Systems(ServiceNow)
- Active Directory
- Peripheral Device
- Mobile Device
- Adaptability to New Technology
Certification
- CompTia A+
- CompTia Network+
- CompTia Security+
Timeline
Technical Support
School District of Palm Beach County
02.2023 - Current
IT Specialist
Palm Beach County Supervisor of Elections Office
08.2022 - 11.2022
Substitute Teacher
School District of Palm Beach County
10.2017 - 02.2023
Bachelor's degree - Cyber Security
Western Governors University
Associate's degree - Networking Administrator
Palm Beach State College
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