Matthew Apgar
Pro Caliber Motorsports
Vancouver,WA
8
years of professional experience
Dependable professional with a strong background in customer service and teamwork. Committed to optimizing service processes and fostering clear communication, ensuring customer satisfaction and successful repair outcomes.
Work History
Service Writter
8 Years- Managed customer service inquiries and provided detailed information on service options.
- Consulted with customers to assess service requirements and produce accurate orders.
- Collaborated with technicians to ensure accurate diagnostics and timely service completion.
- Enhanced communication between technicians and customers by acting as a liaison, resulting in clear expectations and better understanding of repair services.
- Worked effectively with technicians and parts providers, staying current on availability and service processes.
- Stayed up-to-date on technical knowledge through continuous education courses and manufacturer-provided training materials.
- Conferred with sales teams to schedule and price repair requirements for used and new vehicles.
- Optimized workflow processes by assigning tasks based on technician expertise, ensuring efficient completion of repair jobs and maximizing resource utilization.
Education
Certified In: Kawasaki, Yamaha, BMW, Indian, Honda - Motorcycle Mechanics
Skills
Customer service
Computer skills
Organizational skills
Multitasking
Time management
Problem-solving
Dependability
Teamwork and collaboration
Policy adherence
Initiative
Stress tolerance
Timeline
Service Writter
Pro Caliber Motorsports
08.2018 - CurrentRead More
Motorcycle Mechanics Institute
Certified In: Kawasaki, Yamaha, BMW, Indian, Honda from Motorcycle Mechanics
Read More