Matthew Appiah
Frederick,MD
Summary
A motivated Information Technology student, aspiring to be an IT Technician with hands-on experience in IT repair, OS deployment, troubleshooting, and customer support across Windows and Linux environments. Adept at following technical requirements, resolving hardware and software issues, and supporting IT infrastructure operations. Strong analytical thinker with proven ability to collaborate with teams and deliver reliable technical solutions while working 26 hours a week, doing an internship, and balancing school all at the same time.
Overview
1
1
year of professional experience
1
1
Certification
Work History
IT Intern
PassITOn
02.2026 - Current
- Performed break/fix repairs on laptops and desktops, resolving hardware and software issues efficiently
- Installed, configured, and upgraded operating systems across multiple device types
- Created implementation plans for Entra ID service cleanup to support identity management improvements
- Using proficient problem-solving IT systems to resolve service-related issues and recover platforms after an outage
- Working with other interns, showing exceptional teamwork skills to diagnose and resolve any IT service issues
- Train users in the correct use of the operating system installation to prevent data loss
- Perform repairs on faulty system and/or hardware to resolve service-related issues; monitor/maintain configuration
- Completes Tier 1 IT support at designated partner work sites and or MCVET Center
- Builds and refurbishes desktops and laptops alike for donations to local schools and community centers
- Develop communication skills to collaborate with IT professionals and customers in a corporate environment
- Whitelisting an account on a Chromebook
Lot Attendant
MileOne Heritage Toyota
12.2024 - Current
- Managed high-volume vehicle inventory by tracking locations and movements
- Maintained a professional, friendly, and helpful attitude while consulting customers
- Adapted to rapidly changing priorities in a high-volume environment
- Collaborating with technical and non-technical staff to resolve issues and maintain smooth operations
- Using excellent attention to detail by inspecting vehicles for any damage
- Maintaining vehicle identification numbers on various vehicles to keep track of movements and maintenance status
System Administration Course
Towson University
- 09.2025
- Installed, configured, and maintained Windows and Linux systems in virtualized environments
- Managed user authentication, DNS, DHCP, and file-sharing services
- Performed system troubleshooting and supported IT infrastructure operations
- Used Airtable to track our tasks for using Virtual Workstation to make Linux and Windows virtual machines
Education
Bachelor of Science - Information Technology, Network Security Track
Towson University
Towson, MD05-2026
Skills
- Systems & Infrastructure: Windows Server, Linux (virtualized), DNS, DHCP, authentication, file-sharing services
- System Administration: Account configuration, OS installation, software updates, troubleshooting, implementation planning
- Programming & Scripting: Python, Java, HTML, CSS, Perl, Bash
- Tools: Microsoft Office (Email, Excel, PowerPoint, Word), VMWare, Active Directory, Airtable
- Operating Systems: Linux, macOS, Windows Server, Windows 7/10/11
- IT Repair: Executed hardware diagnostics, system repairs, and software troubleshooting to restore laptops and desktops
- Certifications: IT Support Foundations (2025)
Certification
It Fundamentals , Google - September 2025 - November 2025
Timeline
IT Intern
PassITOn
02.2026 - Current
Lot Attendant
MileOne Heritage Toyota
12.2024 - Current
System Administration Course
Towson University
- 09.2025
Bachelor of Science - Information Technology, Network Security Track
Towson University