MATTHEW ARCHIBALD
Rocky Hill,CT
Summary
Collaborative Key Account Manager with demonstrated success in relationship building, negotiating and developing new business within targeted and assigned accounts. Strong analytic, quantitative and technical aptitude with great attention to detail. Self-motivated, driven and adaptable with proven track record of exceeding goals.
Overview
24
24
years of professional experience
Work History
Strategic Account Sales Executive
XSE Group
Middletown, CT
06.2021 - Current
- Aggressively hunt and prospect for new business opportunities by making 50+ daily cold calls and following up on leads in order to ensure pipeline sufficiency
- Managed strategic portfolio of national accounts, which was expanded through opening new accounts and growing existing business
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty
- Monitored industry trends and competition, adjusting sales strategies accordingly to maintain a competitive edge in the market
- Participated in trade shows and conferences, representing XSE Group professionally while promoting its offerings effectively
Financial Advisor
Northwestern Mutual
West Hartford, CT
04.2014 - 09.2019
- Assisted 200+ clients with tax, retirement savings, investment and insurance needs by evaluating current standing and advising on appropriate solutions
- Encouraged strategic money management by providing clients with documented strategies on investment and insurance planning.
- Analyzed clients' risk tolerance levels, developing customized investment portfolios that aligned with their personal objectives
- Increased client satisfaction by providing personalized financial advice and investment strategies
- Provided comprehensive retirement planning services, ensuring clients maintain their desired lifestyle post-retirement
Customer Service and Sales Representative/Sales Manager
SNET/SBC/AT&T
New Haven, CT
01.2000 - 03.2014
- Consistently demonstrated record of sales success against sales quotas
- Managed a team of 25 handling over 2,000 incoming and outgoing calls per day
- Managed and developed a top team of successful sales and customer service representatives which led state in quota %
- Proactively communicated with sales account team, customer service, and clients on status of project timelines to meet deadlines
- Boosted internal collaboration within the sales team by sharing best practices and offering mentorship when needed
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates
Education
Bachelor of Arts - Liberal Arts And Sciences
Quinnipiac University
Hamden, CTSkills
Contract Negotiation
Staff Management
Account Servicing
Customer Service
Objection handling
CRM proficiency
Sales Pipeline Management
Client acquisition
Relationship Management
Account Retention
Timeline
Strategic Account Sales Executive
XSE Group
06.2021 - Current
Financial Advisor
Northwestern Mutual
04.2014 - 09.2019
Customer Service and Sales Representative/Sales Manager
SNET/SBC/AT&T
01.2000 - 03.2014
Bachelor of Arts - Liberal Arts And Sciences
Quinnipiac University