Matthew Armock
Comstock Park,MI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Account Manager & Fulfillment Manager
Hood Container Corporation
08.2022 - Current
- Increased customer satisfaction by building strong relationships and addressing their needs promptly.
- Maintained customer confidence by providing exceptional customer service and managing their needs.
- Managed a major account, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing customer downtime and loss of production.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Contributed to team objectives in fast-paced environment.
- Streamlined fulfillment processes for faster delivery times and increased customer satisfaction.
- Maintained open lines of communication between departments to ensure smooth workflow transitions from incoming orders through final shipment stages.
- Addressed customer concerns promptly, resolving issues efficiently while maintaining a high level of professionalism and courtesy.
- Enhanced warehouse organization with a focus on space optimization and product accessibility.
- Spearheaded technology upgrades that streamlined operations, improved productivity, and enhanced overall efficiency within the fulfillment center.
Customer Service Representative
Kentwood Packaging Corporation
08.2017 - 06.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Improved resolution time with effective problem-solving for customer complaints.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Assembly Supervisor
Kentwood Packaging Corporation
01.2012 - 08.2017
- Supervised 35 workers and coordinated daily work activities.
- Ensured effective utilization of available workforce through strategic scheduling and task allocation based on individual skills sets.
- Managed staff hiring, training and supervision.
- Cultivated professional working relationships with peers and supervisors.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
- Conducted performance reviews annually, offering praise and recommendations for improvement.
Fulfillment Supervisor
Kentwood Packaging Corporation
12.2009 - 01.2012
- Increased team productivity, providing clear communication and regular performance feedback to staff members.
- Contributed to company growth, establishing strong working relationships with cross-functional teams including sales, and customer service departments.
- Optimized storage space usage, organizing products strategically within the warehouse layout.
- Managed employee scheduling to ensure adequate staffing levels during peak periods or in response to unexpected absences.
- Assigned tasks to team members to complete within designated time frames.
- Resolved conflicts between team members and addressed complaints or grievances.
Education
Business Management
Davenport University
Grand Rapids, MIHigh School Diploma -
Sparta High School
Sparta, MI05.2007
Skills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Project Management
- Order Management
- Vendor Relations
- Employee Mentoring
- Order Processing
Accomplishments
Recognized as supplier of the year for Bradford White Corporation in 2020.
Timeline
Account Manager & Fulfillment Manager
Hood Container Corporation
08.2022 - Current
Customer Service Representative
Kentwood Packaging Corporation
08.2017 - 06.2022
Assembly Supervisor
Kentwood Packaging Corporation
01.2012 - 08.2017
Fulfillment Supervisor
Kentwood Packaging Corporation
12.2009 - 01.2012
Business Management
Davenport University
High School Diploma -
Sparta High School
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