Matthew Bailey
Syracuse,New York
Summary
Dynamic professional with a proven track record at Usherwood Office Technology, enhancing operational effectiveness and customer satisfaction. Skilled in workflow management and building strong relationships, adept at document control and maintaining confidentiality. Excelled in funding leases and streamlining service processes, significantly improving client service experiences.
Overview
8
8
years of professional experience
Work History
Contract Administrator
Usherwood Office Technology
Syracuse, New York
11.2021 - Current
- Monitored incoming contracts and service agreements for correct pricing and information.
- Maintained strict confidentiality of sensitive information while handling sensitive client contracts.
- Responsible for funding leases, which involves putting together paperwork that our leasing partners require and sending it in so that Usherwood can get paid for the orders
- Responsible for setting up maintenance contracts in our ERP system e-automate to ensure when clients call in for service or supplies they can quickly and easily get what they need.
Route Manager
Koffee King
Syracuse, New York
10.2016 - 11.2021
- Regularly monitored route sales staff performance and provided feedback to ensure efficiency.
- Developed strategies for increasing customer satisfaction, loyalty, and profitability.
- Organized delivery routes according to customer needs and preferences.
- Generated reports on route sales activity and other metrics as needed.
Education
Associate of Arts -
Onondaga Community College
Syracuse, NY05-2009
Skills
- Project Support
- Confidential records
- Staff Training
- Contract analysis
- Workflow Management
- Telephone Etiquette
- Professional relationship building
- Status Reporting
References
Evan Bulriss - Inficon
Senior IT Engineer
Timeline
Contract Administrator
Usherwood Office Technology
11.2021 - Current
Route Manager
Koffee King
10.2016 - 11.2021
Associate of Arts -
Onondaga Community College
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