Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Matthew Ballard

Clayton

Summary

Proven ability to provide excellent customer service and resolve customer complaints in a timely manner. Possesses strong problem-solving skills and the ability to multitask in a fast-paced environment. Aiming to leverage my abilities to successfully fill the property adjuster role on your team.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Deputy Sheriff/Civil Division

Harnett County Sheriff's Office
06.2022 - Current
  • Serve summons, warrants, evictions, commitment papers and special court orders within time limits set forth by statute
  • Conduct in depth investigations using numerous resources to locate assets for possible seizure and sale
  • Prepare seized items for sale at auction
  • Maintain communication with lawyers and other parties within a lawsuit.
  • Communicate and negotiate settlements with counsel representing parties of lawsuits and judgments.
  • Complete returns on executed processes correctly and within a timely manner
  • Conduct scheduled evictions and provide relevant information to both landlord and tenant
  • Demonstrate excellent communication skills when interacting with citizens, coworkers, and other law enforcement agencies.

CAT Inside Resolution Specialist

Liberty Mutual
12.2021 - 06.2022
  • Maintained accurate documentation on all claims activities including investigation notes, settlement negotiations.
  • Interpreted complex policy provisions for customers and other parties involved in the claim process.
  • Utilized various computer software programs and databases to complete claims analysis.
  • Processed claims efficiently, adhering to company policies and regulations while maintaining high accuracy.
  • Responded to policyholder inquiries promptly and professionally, resolving concerns effectively.
  • Investigated claims thoroughly, conducting interviews, reviewing policies, and analyzing evidence to determine coverage and liability.
  • Managed high volume of claims while prioritizing urgent cases to ensure timely assistance during critical situations.

Deputy Sheriff/Civil Division

Harnett County Sheriff's Office
05.2020 - 12.2021
  • Serve summons, warrants, evictions, commitment papers and special court orders within time limits set forth by statute
  • Conducted in depth investigations using numerous resources to locate assets for possible seizure and sale
  • Prepared seized items for sale at auction
  • Maintained communication with lawyers and other parties within a lawsuit.
  • Communicated and negotiated settlements with counsel representing parties of lawsuits and judgments.
  • Completed returns on executed processes correctly and within a timely manner
  • Conducted scheduled evictions and provided relevant information to both landlord and tenant
  • Demonstrated excellent communication skills when interacting with citizens, coworkers, and other law enforcement agencies.

Corporal Patrol Division

Harnett County Sheriff's Office
02.2019 - 05.2020
  • Demonstrated excellent communication skills when interacting with citizens, coworkers, and other law enforcement agencies.
  • Utilized problem solving techniques to de-escalate potentially volatile situations in a professional manner.
  • Supervised and evaluated the performance of subordinate officers, ensuring compliance with departmental policies and procedures.
  • Maintained a high level of professional conduct at all times while interacting with public officials, staff members, and citizens.
  • Adhered to all federal, state, local laws, ordinances, regulations and guidelines governing law enforcement activities.
  • Provided guidance and direction to junior officers during shift assignments.
  • Prepared detailed written reports summarizing investigations conducted.
  • Performed patrol duties to ensure safety of local communities and responded to emergency calls promptly.
  • Developed positive relationships with members of the community through proactive policing efforts.

Deputy III/Patrol Field Training Officer

Harnett County Sheriff's Office
02.2016 - 02.2019
  • Utilized effective communication skills to develop positive working relationships with law enforcement personnel at all levels.
  • Created customized lesson plans tailored to each individual trainee's needs and learning style.
  • Engaged in problem solving techniques when faced with difficult decisions or challenging situations.
  • Maintained records of completed training and required recertifications.
  • Contributed to employee development plans in support of job-specific skills development.
  • Developed alternative training methods if expected improvements are not seen.
  • Assessed trainees’ performance in the field, providing timely feedback and guidance for improvement.
  • Demonstrated a high level of expertise in verbal de-escalation techniques when dealing with potentially volatile situations.
  • Coached officers on how to effectively interact with diverse populations within their assigned jurisdiction.

Police Officer II

Dunn Police Department
11.2013 - 02.2016
  • Interviewed victims, complainants and witnesses to obtain accurate information.
  • Developed strong relationships with community members through proactive policing initiatives.
  • Exhibited excellent interpersonal skills while interacting with people from diverse backgrounds.
  • Effectively managed multiple tasks simultaneously under stressful conditions.
  • Utilized problem solving skills to effectively resolve conflicts between citizens or groups.
  • Adhered to departmental policies and procedures at all times.
  • Answered emergency calls and analyzed situations, responding quickly to prevent injury or loss of life.
  • Diffused volatile situations using training and expertise.
  • Upheld public trust and provided excellent service to different communities.
  • Maintained awareness of changing laws, regulations, procedures and technologies.

Patrolman

Benson Police Department
10.2012 - 11.2013
  • Assessed situations quickly and responded appropriately with a high degree of professionalism.
  • Maintained accurate records such as incident reports, arrest forms, and daily logs in compliance with department guidelines.
  • Testified in court to present evidence and serve as witness in traffic and criminal cases.
  • Interacted positively with citizens during patrols and investigations, providing assistance when necessary.
  • Preserved evidence obtained from crime scenes according to established protocols.
  • Informed citizens of community services and recommended options to facilitate longer-term problem resolution.
  • Utilized a variety of law enforcement techniques including de-escalation tactics during confrontational situations.

Deputy First Class Patrol Division

Cecil County Sheriff's Office
06.2008 - 11.2011
  • Utilized problem solving techniques to de-escalate potentially volatile situations in a professional manner.
  • Demonstrated excellent communication skills when interacting with citizens, coworkers, and other law enforcement agencies.
  • Served court orders, including warrants, subpoenas, summonses, and writs accurately within required deadlines.
  • Prepared detailed reports documenting all investigative activities undertaken during shift assignments.
  • Maintained up-to-date knowledge of current state laws applicable to police work and enforcement activities.
  • Developed positive relationships with members of the community through proactive policing efforts.
  • Testified in court to present evidence and serve as witness in traffic and criminal cases.
  • Obtained information through observation, investigation and interviewing of victims, witnesses, and suspects.
  • Assisted in training new recruits in relevant aspects of law enforcement practices.
  • Compiled and maintained accurate records and reports.

Aviation Electrician's Mate 2nd Class

U.S. Navy
01.2003 - 06.2007
  • Completed three tours of duty in support of Operations Iraqi Freedom and Enduring Freedom
  • Obtained and maintained a secret clearance throughout enlistment
  • Maintained repair logs, documented all preventive, and corrective aircraft maintenance.
  • Read and interpreted maintenance manuals, service bulletins, and other specifications to determine feasibility and method of repairing or replacing malfunctioning or damaged components.
  • Diagnosed mechanical issues using specialized tools and diagnostic equipment.
  • Replaced and repaired worn, defective and damaged components using hand tools, gauged, and testing equipment.
  • Reviewed technical publications, forms and records to perform aircraft maintenance.
  • Performed daily launch and recovery duties in support of operational requirements.

Education

Bachelor of Arts - Criminal Justice

American Public University
06-2027

Studies in Business Management

Harford Community College
Bel Air, MD

High School Diploma - undefined

Fallston High School
Fallston, MD

Skills

  • Regulations
  • Claims investigation
  • Problem-solving
  • Multitasking and organization
  • Policy interpretation
  • Customer service
  • Attention to detail
  • Critical thinking

Certification

  • NC Adjuster, NPN 20115182
  • NC Crisis Intervention Team
  • NC Law Enforcement General Instructor
  • NC Field Training Officer

Timeline

Deputy Sheriff/Civil Division

Harnett County Sheriff's Office
06.2022 - Current

CAT Inside Resolution Specialist

Liberty Mutual
12.2021 - 06.2022

Deputy Sheriff/Civil Division

Harnett County Sheriff's Office
05.2020 - 12.2021

Corporal Patrol Division

Harnett County Sheriff's Office
02.2019 - 05.2020

Deputy III/Patrol Field Training Officer

Harnett County Sheriff's Office
02.2016 - 02.2019

Police Officer II

Dunn Police Department
11.2013 - 02.2016

Patrolman

Benson Police Department
10.2012 - 11.2013

Deputy First Class Patrol Division

Cecil County Sheriff's Office
06.2008 - 11.2011

Aviation Electrician's Mate 2nd Class

U.S. Navy
01.2003 - 06.2007

High School Diploma - undefined

Fallston High School

Bachelor of Arts - Criminal Justice

American Public University

Studies in Business Management

Harford Community College

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