Quinn Regan
Rapid City,SD
Summary
· I am seeking employment in a new challenging environment. I take pride in being dedicated in whatever challenge I am presented with. I have over 40 years of experience in the customer service industry. I want to employ my knowledge and experience in a professional career with the opportunity for daily challenges. personal growth and advancement.
Overview
43
43
years of professional experience
1
1
Certification
Work History
Civil Deputy-Meade County Civil Division
Meade County Sheriff’s Office
Sturgis
10.2009 - Current
- Serve judicial processes to named individuals with, notice to vacate, writs of garnishment, incompetence proceedings, criminal summons, criminal witness subpoenas, petitions for hospitalization, mortgage foreclosures, divorce summons, child support enforcement summons and various other civil summons
- Assist in the levies and seizures of real or personal property
- Maintain records of service attempts; coordinates files validating service and prepares monthly reports documenting total services.
Law Enforcement Dispatcher / Emergency Medical Communications- Dispatch Supervisor
Meade County Sheriff’s Office
Sturgis
06.2004 - 10.2009
- Supervised Dispatch personnel to ensure service and production expectations
- Maintained effective working relationships with assigned staff, the public, coworkers, supervisors, managers, and officials from other jurisdictions, departments and other agencies
- Monitored Dispatch responsibilities, priorities and procedures, performed in an interdisciplinary customer service manner while tracking administrative duties in order to achieve proper and timely emergency care for the community. Utilized multiple computer programs at the same time, to enter, modify and retrieve sensitive administrative data or medical terminology in system or over the radio.
- Monitored the Communications center equipment and the 911 emergency telephone system. Utilizing a variety of caller data systems and was responsible for performing various functions within the dispatch environment via telephone and radio. Receiving phone calls in a courteous and timely manner in a busy setting, determining the nature of requests and providing the necassary level of response needed.
- Made sure appropriate repairs were made to Communication systems, analyzed equipment problems.
- Organizing daily paperwork required, documentation of detailed oriented calls and requests, scheduling and prioritizing requests from public for services needed. Tracking incoming electronic information from across the country, along with coordinating with multiple agencies in order to see to it that all resources were used and requested in a timely manner, and delivering a professional and efficient communication to all involved.
- Communicate, and interacted with individuals over the phone in a courteous and helpful manner in order to give instructions on serious emergency situation, such as CPR, stroke and heart attack symptoms, Often times working independently in order to assure patient or victims safety.
- Operate a multi-line telephone console system, alarm systems, and TTY system for the hearing impaired
- · Shared responsibilities of training new employees.
Law Enforcement Dispatcher/ Emergency Medical Communications- Dispatcher
Meade County Sheriff’s Office
Sturgis
10.1992 - 06.2004
- Responsible for answering incoming calls to the Sheriff's Office, Police Department and EMS by way of internal telephone extensions, normal 7-digit telephone lines and the 9-1-1 Emergency Phone system
- Collected pertinent information from callers and disseminate that information to responding units and agencies
- Provided pre-arrival and emergency medical instructions through the Emergency Medical Dispatch Protocol program
- Operated the radio system and CAD system and kept records of all responses and services provided by the responding departments
- Trained new hire Dispatchers and completed and submitted progress reports and evaluations on trainees
- Provided public relations in regards to 911 communications.
Trugreen Chemlawn
Rapid City
05.1990 - 10.1992
- Drives company vehicle to customer location
- Applies fertilizers and pesticides to lawns according to schedule, safety procedures, and label instructions
- Responds on a timely basis to customer requests for telephone and in-person service calls
- Maintains vehicle and equipment through cleanliness, safety, and general maintenance.
Allison Publishing
Sturgis
05.1985 - 05.1990
- Operates printing press to produce published materials including newspapers and magazines
- Prepares, aligns, and configures machinery, ink, rollers, and paper
- Inspects proof sheets to evaluate the quality of printing
- Adjusts press machinery to meet quality standards and specifications
- Troubleshoots issues with printing press and makes basic repairs
- Performs routine maintenance on presses
- Maintains a clean area around printing machinery
- Performs other related duties as assigned.
Regan’s Service Station
Sturgis
01.1981 - 05.1985
- Pumped gas, checked tires, oil and washed windows
- Changed oil, fixed tires and other general maintenance to vehicles
- Washed and cleaned inside of vehicles
- Did other general maintenance around the station.
Education
Diploma -
Sturgis Brown High School
05.1980
South Dakota State University
Skills
- 5 year’s newspaper/magazine printing press room experience
- 17 year’s of experience in Law Enforcement Dispatch Communications - 5 years Dispatch Supervisor
- Over 10 year’s experience in Civil Process Service
- Self-Motivated and confident in making good judgment calls in a Law Enforcement position
- Personable and confident in communication with the public and co-workers
- Team player, reliable, dedicated with a solid work ethic
- Critical thinker and excellent problem solving and organizational skills, strong ability to resolve conflict
- Quality control ad maintenance of daily records logs, reports and documents subject to subpoena
- Information Gathering while maintaining confidentiality
- Proficient in multi-tasking, memorization and detail oriented note taking
- Basic life support skills
Certification
- National Academy of Emergency Medical Dispatch Protocol- Certified
- South Dakota Civil Process- Certified
- South Dakota Terminal Operators/ NCIC – Certified
- BLS CPR and AED- Certified
- South Dakota Certified Reserve Deputy
Timeline
Civil Deputy-Meade County Civil Division
Meade County Sheriff’s Office
10.2009 - Current
Law Enforcement Dispatcher / Emergency Medical Communications- Dispatch Supervisor
Meade County Sheriff’s Office
06.2004 - 10.2009
Law Enforcement Dispatcher/ Emergency Medical Communications- Dispatcher
Meade County Sheriff’s Office
10.1992 - 06.2004
Trugreen Chemlawn
05.1990 - 10.1992
Allison Publishing
05.1985 - 05.1990
Regan’s Service Station
01.1981 - 05.1985
Diploma -
Sturgis Brown High School
South Dakota State University
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