Summary
Skills
Work History
Education
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Matthew Banks

1116 Cone Ave, Panama City,FL

Summary

Dynamic manager with a proven track record at PepBoys, excelling in operations management and team leadership. Enhanced service delivery through process improvements and staff training, achieving significant reductions in downtime. Skilled in conflict resolution and budget control, fostering a high-performance culture that prioritizes customer satisfaction and operational efficiency.

Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Complex Problem-solving
  • Staff management
  • Task delegation
  • Goal setting
  • Operations management
  • Cross-functional teamwork
  • Staff development
  • Conflict resolution
  • Performance evaluations
  • Budget control
  • Emergency response
  • Coaching and mentoring
  • Work prioritization

Work History

Manager

PepBoys
Panama City, FL
09.2024 - 11.2025
  • Managed daily operations, ensuring efficient workflow and adherence to safety protocols.
  • Trained and supervised team members on customer service best practices.
  • Oversaw inventory management, optimizing stock levels and reducing excess.
  • Implemented process improvements to enhance operational efficiency and reduce downtime.
  • Coordinated vehicle maintenance schedules, ensuring timely service delivery.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Service Manager

Indian Motorcycles of Panama City Beach
Panama City Beach, FL
09.2018 - 08.2024
  • Oversaw daily service operations, ensuring high-quality customer experiences and timely issue resolution.
  • Managed service team scheduling, optimizing workforce efficiency and enhancing productivity.
  • Developed and implemented training programs for technicians, improving skill sets and service quality.
  • Analyzed customer feedback to identify areas for improvement, driving enhancements in service delivery.
  • Coordinated with parts department to ensure timely availability of necessary components for repairs.
  • Streamlined processes for warranty claims management, reducing turnaround times and increasing customer satisfaction.
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Hired, trained and supervised team of service staff members to meet business goals.

Technician

QC Powersports
Springfield, MO
02.2015 - 07.2018
  • Diagnosed and repaired power sports vehicles, ensuring operational efficiency and customer satisfaction.
  • Conducted routine maintenance checks, enhancing vehicle performance and reliability.
  • Collaborated with team members to streamline repair processes, increasing workshop productivity.
  • Managed inventory of parts and tools, ensuring timely availability for repairs and services.
  • Trained junior technicians on best practices for diagnostics and repairs, fostering skill development.
  • Resolved complex mechanical issues through systematic troubleshooting techniques, improving repair turnaround time.

Fire Lieutenant

Pleasant Hope Fire Dept
Pleasant Hope, MO
01.2010 - 11.2015
  • Supervised emergency response operations, ensuring team readiness and effective resource allocation.
  • Conducted regular training sessions, enhancing team skills in firefighting techniques and safety protocols.
  • Managed incident command during emergencies, coordinating with multiple agencies for efficient resolution.
  • Developed and implemented operational procedures, improving response times and safety outcomes.
  • Evaluated equipment performance and maintenance needs, optimizing readiness for emergency situations.
  • Led community outreach initiatives, promoting fire safety education and awareness among residents.
  • Inspected apparatus, equipment, grounds, and stations for proper order and condition.
  • Collaborated with other fire departments for mutual aid support during major incidents, augmenting available resources as needed to ensure public safety objectives were met efficiently.

Education

Associate of Arts - English

Missouri State University
Springfield, Missouri, MO

Fire 1&2 - Structural Fire Fighting

Ozarks Technical Community College
Springfield, Missouri, MO

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