Matthew Banks II
Burlington,IA
Summary
Known for exceptional problem-solving abilities and effective communication. Resourceful multitasker with proven skills in delivery and driving.
Overview
5
5
years of professional experience
Work History
Dispatcher/Delivery Driver
Zipzone Logistics
Burlington, IA
10.2024 - Current
- Coordinated dispatch operations for efficient delivery of services.
- Monitored communication systems to ensure timely responses to requests.
- Assisted in problem-solving during emergency situations or delays.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Utilized software systems to track vehicle locations and manage dispatching tasks.
- Delivered packages efficiently across designated routes.
- Operated delivery vehicle following safety regulations and traffic laws.
- Loaded and unloaded packages according to size and weight requirements.
Personal Trainer
Self
Burlington, IA
11.2022 - Current
- Developed personalized fitness programs based on client needs and goals.
- Conducted one-on-one training sessions to enhance client performance and technique.
- Educated clients about the benefits of regular exercise and healthy eating habits.
- Assisted clients in setting realistic short-term and long-term goals.
Part Owner
Southeastern Area Lawn Care
Burlington, IA
03.2020 - 09.2022
- Managed daily operations of lawn care services and scheduling.
- Supervised team members to ensure quality service delivery.
- Resolved customer complaints in a timely manner.
- Evaluated client feedback to improve service offerings and operational efficiency.
- Implemented safety protocols to maintain a secure work environment for the team.
Education
Some College (No Degree) - General Studies
Columbus State Community College
Columbus, OHSome College (No Degree) -
Southeastern Community College
Burlington, IAGraduate Certificate - Personal Trainer
International Sports Science Association
Carpinteria, CASkills
- Dispatch operation 2Route optimization 3Communication systems 4Data entry accuracy 5Dispatch software 6Customer service 7Fleet management 8Problem resolution 9Safety compliance 10Team leadership 11Effective communication
- Conflict resolution
- Effective communication
- Heavy lifting
- Driving and transportation
- Lawn maintenance
- Customer service
- Operational efficiency
- Fitness program development
- Problem solving
Timeline
Dispatcher/Delivery Driver
Zipzone Logistics
10.2024 - Current
Personal Trainer
Self
11.2022 - Current
Part Owner
Southeastern Area Lawn Care
03.2020 - 09.2022
Some College (No Degree) - General Studies
Columbus State Community College
Some College (No Degree) -
Southeastern Community College
Graduate Certificate - Personal Trainer
International Sports Science Association