Victoria Ramos
Summary
Experienced Leasing Assistant with a background in property management and tenant relations. Skilled in negotiating lease agreements, conducting property tours, and managing rental applications. Strengths include customer service, communication, and organization skills, which have contributed to successful tenant relationships and property occupancy rates.
Dependable Dispatcher offering many years of experience maintaining tight delivery schedules and keeping customers satisfied. Stellar skills in clear and professional team and customer communication. Enthusiastic about driving improvements to business operations.
Overview
8
8
years of professional experience
Work History
Leasing Assistant
InterSolutions
Houston
05.2025 - 06.2026
- Assisted in managing tenant inquiries and lease application processes.
- Coordinated property tours for prospective tenants and responded to questions.
- Prepared leasing documents and ensured compliance with company policies.
- Collaborated with property managers to improve tenant satisfaction initiatives.
- Handled move-in and move-out procedures for residents efficiently.
- Supported marketing efforts by distributing promotional materials to attract tenants.
- Collected rent payments from tenants and processed them into accounting software.
- Coordinated maintenance services for existing tenants.
- Monitored tenant accounts for late or missed payments.
- Provided customer service by responding to inquiries from current and potential tenants in a timely manner.
- Resolved tenant complaints promptly and professionally.
Onboard specialist
Platinum Drivers
Houston
08.2023 - 05.2025
- Conducted new hire orientations and onboarding processes for incoming employees.
- Guided new hires through onboarding processes and company policies.
- Ensured accurate completion of new hire paperwork to facilitate smooth onboarding process.
- Streamlined hiring and onboarding processes in collaboration with human resources to enhance efficiency.
- Screened resumes and scheduled interviews to support recruitment efforts and identify top candidates.
- Reviewed resumes submitted by applicants for open positions.
- Conducted employment verification and background investigation to facilitate hiring process.
- Processed paperwork associated with personnel transactions such as promotions or terminations.
- Coordinated with human resources to streamline hiring and onboarding processes.
Customer Service Dispatcher
Precision Glass Industries
Houston
12.2020 - 06.2023
- Coordinated delivery schedules for customer orders and store inventory to ensure timely fulfillment.
- Utilized dispatch software to track shipments and manage schedules efficiently.
- Assigned drivers to optimal routes based on customer needs to enhance service efficiency.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Reviewed routes, traffic, and weather conditions to adjust plans, ensuring compliance with daily service requirements.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Tracked vehicles with GPS technology and provided real-time status updates.
- Resolved customer complaints related to service issues or delays.
- Updated records of driver locations, delays, and cancellations.
- Scheduled loads according to priority and available equipment.
- Worked closely with transportation supervisor to dispatch and assign loads.
- Monitored service requests and prioritized based on urgency and availability.
- Maintained accurate records of service calls, customer interactions, and follow-ups.
- Trained new team members on dispatch procedures and customer service standards.
- Developed relationships with customers by providing excellent customer service.
- Researched customer complaints and provided appropriate solutions in a timely manner.
- Tracked status of pending orders for customers and updated them accordingly.
Dispatcher
Floor & Decor
Houston
12.2018 - 12.2020
- Utilized dispatch software to track shipments and manage schedules efficiently.
- Maintained updated records of driver locations, delays, and cancellations to improve dispatch accuracy.
- Coordinated with drivers to secure timely pickups and drop-offs.
- Scheduled loads according to priority and available equipment.
- Partnered with warehouse staff to enhance order fulfillment processes.
- Communicated effectively with drivers to ensure timely pickups and drop-offs.
- Collaborated with warehouse staff to streamline order fulfillment processes.
- Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
- Matched bills of lading and reconciled quantities to verify items shipped.
- Prepared daily work and run schedules.
- Received or prepared work orders.
Education
Ben Davis High School
Indianapolis, INSkills
- Lease administration
- Tenant relations
- Customer service
- Conflict resolution
- Data entry accuracy
- Team collaboration
- Problem solving
- Marketing support
- Dispatch software 2Route optimization 3Vehicle tracking 4Scheduling logistics 5Compliance management 6Customer relationship management 7Time management 8Order fulfillment 9Problem solving 10Effective communication 11Team collaboration 12Critical thinking 13Administrative support 14Record keeping 15Traffic analysis
- [Software] proficiency
- Route planning
- Attention to detail
- Prioritizing calls
- Problem-solving
- Call handling
- Dispatch software
- Routing orders
- Data entry
- Driver communication
- Delivery support
- Tracking systems
- Onboarding processes
- Employment verification
- Software knowledge
- Human resources support
- New hire onboarding
- Decision-making
- Task prioritization
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Leasing Assistant
InterSolutions
05.2025 - 06.2026
Onboard specialist
Platinum Drivers
08.2023 - 05.2025
Customer Service Dispatcher
Precision Glass Industries
12.2020 - 06.2023
Dispatcher
Floor & Decor
12.2018 - 12.2020
Ben Davis High School