Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Regina Fernandez

Deer Park,TX

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

9
9
years of professional experience

Work History

Leasing Assistant

Deerpark Apartment
04.2022 - Current
  • Managed move-in/move-out processes efficiently by conducting inspections, coordinating cleaning services, and completing necessary paperwork in a timely manner.
  • Conducted thorough market research to stay current on industry trends and local competition, allowing for informed decision-making on rental pricing adjustments.
  • Supported property management team in daily operations, ensuring smooth workflow and optimal efficiency.
  • Collaborated with cross-functional teams to coordinate resident events that promoted community engagement and strengthened relationships among neighbors.
  • Maintained accurate records of all lease agreements, rent payments, and tenant information for easy retrieval when needed.
  • Increased tenant satisfaction by promptly addressing concerns and providing exceptional customer service.
  • Maximized rental income by quickly identifying and addressing vacant units with targeted marketing efforts.

Caregiver

New Dimensions and Care
02.2018 - Current
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Provided safe mobility support to help patients move around personal and public spaces.

Office Administrative Assistant

Fdls
11.2020 - 03.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
  • Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
  • Reduced errors in documentation by meticulously proofreading and editing written materials.
  • Enhanced team collaboration by effectively scheduling meetings and coordinating calendars for multiple executives.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Online Personal Shopper

Target
11.2017 - 02.2018
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Worked productively with customers to meet order requirements and service expectations.
  • Tracked substitutions and informed customers of changes.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Collaborated with fellow personal shoppers to exchange insights and best practices for maximizing client satisfaction.
  • Greeted clients entering store to provide welcoming environment and friendly customer service.

Sales Associate

Melrose Fashion
10.2016 - 11.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.

Education

Deer Park High School
Deer Park, TX

Skills

  • Property inspections
  • Client relationship building
  • Sales experience
  • Quickbooks
  • Lease administration
  • Customer service
  • Lease renewals
  • Lease agreements
  • Telephone and email etiquette
  • Creative problem solving
  • Cash handling
  • Customer service expertise
  • Unit inspection
  • Relationship building
  • Property tours and inspections
  • Flexible schedule
  • Application processing
  • Team building
  • Organized mindset
  • Community engagement
  • Property maintenance
  • Lease oversight
  • Background checks
  • Account management
  • Positive attitude
  • Time management
  • Data entry
  • Organizing and categorizing
  • Verbal communication
  • Prioritizing work
  • Office management
  • Appointment scheduling
  • Scheduling appointments
  • Strong problem solver
  • Front office management
  • Document management
  • Scheduling

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Leasing Assistant

Deerpark Apartment
04.2022 - Current

Office Administrative Assistant

Fdls
11.2020 - 03.2022

Caregiver

New Dimensions and Care
02.2018 - Current

Online Personal Shopper

Target
11.2017 - 02.2018

Sales Associate

Melrose Fashion
10.2016 - 11.2017

Deer Park High School

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Regina Fernandez