Project & People Manager versed in all aspects of project and personnel management. Results-oriented and high-energy professional with talent for leading by example and inspiring peak performance. Dedicated to fostering strong effective team relationships.
Overview
4
4
years of professional experience
Work History
Manager, Operations
Davita Inc. - Integrated Kidney Care
Denver, CO
05.2024 - Current
Led a high-performing team of analysts, fostering a collaborative environment that emphasized continuous improvement, accountability, and excellence.
Utilized data analytics to identify areas of opportunity, guide strategic planning, and make informed decisions that enhanced the efficiency and effectiveness of care delivery.
Collaborated with cross-functional teams, including finance, clinical, and IT departments, to ensure seamless operations and the successful execution of company-wide initiatives.
Mentored and developed team members, providing coaching and professional development opportunities to build a strong, capable team that consistently exceeded performance expectations.
Established key performance indicators (KPIs) to monitor team performance, track progress towards goals, and adjust strategies as needed to achieve desired results.
Designed and implemented a forward-looking healthcare system for 2025, aimed at improving efficiencies, accuracy in data management, and enhancing satisfaction among patient-facing teammates.
Project Manager, Operations
DaVita Inc. - Integrated Kidney Care
Denver, CO
11.2022 - 05.2024
Led East & West Division’s workforce planning efforts across 20 markets, 2000+ clinics, and 60k+ patients.
Partnered with Finance and Key Market Stakeholders (VPs/Market Directors) on 2024 Budgets & Staffing Plans, resulting in the hiring of 100+ teammates.
Led Territory Mapping with Key Market Stakeholders (ROM/ROS/NP Manager/ Market Director/VP) for 20 IKC Markets in East & West Division, developing strategies for patient management.
Oversight/daily project supervision (dotted line) for East Ops Support Analyst including: Weekly 1:1s, Coaching, QA/QC of deliverables.
Provided Local IKC perspective in 2024 System Design work groups including Geo Mapping & Rosters.
Key participant in Roster Work Stream, bringing IKC's roster accuracy to > 95%.
Designed, developed, implemented and trained on high impact push reporting, resulting in increased market performance and better clinical outcomes, including a 40% increase in the ESKD TOC rate across IKC.
Sr. Analyst, Clinical Operations
DaVita Inc. - Integrated Kidney Care
Denver, CO
10.2021 - 11.2022
Led West Division’s workforce planning efforts across 12 markets, 1000+ clinics, and 25k+ patients, resulting in the hiring of 200+ teammates in response to the growth of 50k IKC patients.
Facilitated the merger of Commercial and Government IKC including: Census Projections, Market Mapping, Budgets, Merging of Care Teams, Identification of needed roles and requisitions, Partnership with Recruiting, Territory Mapping, Rosters, and Communication to Key Stakeholders & Market Leadership.
Developed Local IKC's process to plan for quarterly and yearly market growth. Process includes the following swim lanes: Finance, Business Development, MOC, division leadership, and market leadership.
Peer mentor for 3 Analysts/Sr. Analyst providing Coaching, IDP Development, and Project Management training.
Analyst, Clinical Operations
DaVita Inc. - Integrated Kidney Care
Denver, CO
03.2020 - 10.2021
Performed data analyses in order to support reduced hospitalizations and improved financial performance across 5 markets.
Produced weekly reports in order to identify areas to improve care and track strategic growth initiatives for 3000 patients.
Led project management for market launch plans for 3 Integrated new Kidney Care Markets, utilizing tools such as project charters, project plans, communication plans, and Tableau mapping.
Developed and led trainings on process improvements to over 60 teammates at diverse levels.
Managed, planned and tracked care team hiring and alignment for new Integrated Kidney Care patient population of 2000 patients.
Performed clinical process mapping to: 1) identify critical bottlenecks, 2) propose strategies to optimize existing or new clinical and operational processes, and 3) support implementation of new strategies.
Education
Bachelor of Science - Management Information Systems
Drexel University
Philadelphia, PA
07-2017
Skills
Business Intelligence
Microsoft Excel, Projects, Sharepoint, Visio, Access
Tableau Mapping
Data Analysis
Root Cause Analysis
Project Management
Leadership
Coaching and Mentoring
Stakeholder Communications
Management, training and accomplishments
DaVita Sailing Ship Leadership Program
2021 DaVita Core Value Award - Team
Timeline
Manager, Operations
Davita Inc. - Integrated Kidney Care
05.2024 - Current
Project Manager, Operations
DaVita Inc. - Integrated Kidney Care
11.2022 - 05.2024
Sr. Analyst, Clinical Operations
DaVita Inc. - Integrated Kidney Care
10.2021 - 11.2022
Analyst, Clinical Operations
DaVita Inc. - Integrated Kidney Care
03.2020 - 10.2021
Bachelor of Science - Management Information Systems
System Design/Business Operations Supervisor at DaVita Integrated Kidney CareSystem Design/Business Operations Supervisor at DaVita Integrated Kidney Care
Early Childhood Instructional Partner at Jeffco Public Schools: Slater ElementaryEarly Childhood Instructional Partner at Jeffco Public Schools: Slater Elementary