Matthew Barnes
Summary
Dedicated Associate with extensive experience collaborating with customers, promptly identifying needs and recommending products and services to accomplish customers' goals. Strong communicator focused on delivering outstanding customer care.
Overview
9
9
years of professional experience
Work History
Caregiver
Private Employer
02.2022 - 05.2024
- Assisted grandparents with activities of daily living, promoting independence and quality of life.
- Maintained safe and clean environment, reducing risks and ensuring optimal health outcomes.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting patient''s personal space.
- Assisted with self-administered medications.
- Transported grandparents to events and activities, medical appointments, and shopping trips.
Delivery Driver
Papa John
08.2021 - 01.2022
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Verified accuracy of all deliveries against order forms.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Car Wash Attendant
BlueWave Express Car Wash
06.2020 - 02.2021
- Performed routine maintenance checks on warehouse equipment to ensure optimal functionality at all times.
- Participated in continuous improvement initiatives to streamline workflows and optimize productivity levels.
- Assisted in training and on boarding of new employees, contributing to and efficient workforce.
- Maintained clean, orderly work environment free of hazards.
- Greeted customers and assessed needs to recommend suitable car wash services.
- Assisted customers with inquiries about available services or pricing options, guiding them toward appropriate selections based on their needs.
Warehouse Worker
Aramak
03.2019 - 01.2020
- Loaded, unloaded, and moved material to and from storage and production areas.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, concessions, and equipment zones.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Maintained clean, orderly work environment free of hazards.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Assisted in receiving, stocking and distribution of merchandise.
- Operated equipment while observing standard safety procedures.
- Consistently lifted materials weighing as much as 50 pounds.
Merchandiser
Academy Sports and Outdoors
03.2016 - 04.2018
- Greeted customers entering store to ascertain what each customer wanted or needed.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Conducted weekly walk-throughs with manager to discuss interior visual displays, including store window presentation
- Restocked inventory as it comes into store
- Served as main liaison between customers, management, and sales team
- Executed in-season pricing strategies which included promotions and markdowns to reach financial targets of Number
- Helping drive sale goals and achieving monthly quotas
- Organized store merchandise racks by size, style and color to promote visually appealing environment
- Routinely answered customer questions regarding merchandise and pricing, asked open-ended questions to assess customer needs.
- Contacted customer to follow up on purchases, suggest new merchandise and informed them about promotions and upcoming events
- Set up and explained new membership contracts.
- Recommended alternative items if product was out of stock.
Car Wash Attendant
Bluewave Express
01.2016 - 02.2017
- Guided car into car wash safely, assisting customer needs basic cleaning daily duties and needed.
- Greeted customers and offered assistance for increased customer satisfaction.
- Developed strong rapport with customers and created positive impression of business.
- Answered customer questions about products and services and promoted key items.
Warehouse Worker
Aramark
03.2015 - 01.2016
- Concession Stand: There are two types of work days: show days and non-show days.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Operated various types of car washing machinery safely, adhering to all relevant guidelines and protocols.
- Assisted in training and on boarding of new employees, contributing to cohesive and efficient workforce.
- Maintained clean, orderly work environment free of hazards.
- Helped train new employees in safe practices and carwash procedures.
- Consistently lifted materials weighing as much as 50 pounds.
Education
Diploma -
Klein Oak High School
Spring, TX06.2015
Skills
- Dependable and Responsible
- Problem-Solving
- Customer Assistance
- Adaptable and Flexible
- Inventory and Stocking
- Store Opening and Closing
- Customer Service
- Customer interaction
- Courteous and Professional
- Product Merchandising
Timeline
Caregiver
Private Employer
02.2022 - 05.2024
Delivery Driver
Papa John
08.2021 - 01.2022
Car Wash Attendant
BlueWave Express Car Wash
06.2020 - 02.2021
Warehouse Worker
Aramak
03.2019 - 01.2020
Merchandiser
Academy Sports and Outdoors
03.2016 - 04.2018
Car Wash Attendant
Bluewave Express
01.2016 - 02.2017
Warehouse Worker
Aramark
03.2015 - 01.2016
Diploma -
Klein Oak High School
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