Matthew Barraza

Take phone calls throughout and 8-9 hour shift of customers interested in purchasing items from QVC. I would help them through the process as well as offer other items they might be interested in and offer the best deals we had to ensure they got the best deal

• Managed a team of 20-30 individuals and was in charge of running the store
• Controlled hiring which included calling applicants routinely and also did face to face interviews and constantly following up with new hires or applicants
• Took orders on the phone daily and spoke directly with customers that wanted to place the larger orders we would get
• Was in charge of making schedules as well as hiring and training employees and managers
• Routinely went over P&Ls and saw the business side of things as well as controlled and managed food and labor costs and bonus metrics
• Handled customer complaints as well as any issues or questions involving employees
• Heavily involved with day to day operations as well as coming up with plans to improve efficiency, have a great work environment, and making the store the most profit.