Siobhan Hadipour
Derby
Summary
Compassionate and detail oriented healthcare professional with experience in patient access, care coordination, call center operations and patient service within a large healthcare system. Skilled in managing high volume patient communications, Insurance verification, Patient registration, Appointment scheduling and clinical case coordination while maintaining HIPAA compliance. Recognized for exceptional communication, problem solving and de-escalation skills that foster positive patient experiences, Dedicated to advancing equitable, patient centered care through service as Griffin Hospital’s LGBTQ+ Navigator and a proven history of promoting inclusive workplace and patient communities.
Overview
9
9
years of professional experience
Work History
Call Center Representative
Griffin Hospital
Derby
12.2023 - Current
- Registered new patients at Griffin Faculty Physicians primary care offices, verifying demographics and insurance information for accurate patient records.
- Contact patients discharged from Griffin Hospital's Emergency Department to schedule primary care follow-ups within seven days, supporting continuity of care.
- Verify Insurance coverage and accurately document patient interactions in the electronic medical record while maintaining HIPAA compliance.
- Collaborate with providers, nurses, and office staff to improve patient access and coordination of care.
Office Coordinator
Griffin Healthcare
Bridgeport
10.2025 - 02.2026
- Contacted new patients to schedule endocrinology appointments based on provider referrals, ensuring timely access to care.
- Managed Prior Authorizations for procedures and services to support continuity of patient care.
- Coordinated administrative and patient service tasks to support providers and maintain smooth office workflow.
- Assisted with front desk operations, including answering multi-line phones, checking patients in and out, and providing excellent patient service.
- Verified patient payments and reconciled staff payment processing, including collection and documentation of time of service (TOS) payments.
- Maintained accurate patient records and scheduling information while adhering to HIPAA and confidentiality standards.
- Ordered and maintained office supplies to ensure efficient daily operations.
- Partnered with clinical and administrative staff to streamline office processes and enhance patient experience.
Well Being Ambassador
Best Buy
Orange
01.2021 - 04.2023
- Served as a Well-Being Ambassador, promoting employee wellness programs and company benefits resources.
- Educated team members on available health, mental wellness, financial, and work life balance benefits.
- Fostered an inclusive and supportive workplace culture through employee engagement and peer advocacy.
- Collected employee feedback regarding wellness initiatives and communicated insights to corporate wellness teams.
Hiring Specialist
Best Buy
Orange
10.2021 - 03.2023
- Developed and implemented recruitment strategies to attract qualified candidates.
- Analyzed job postings to identify and engage potential talent sources.
- Analyzed job postings and identified potential sources of talent.
- Created job descriptions for open positions and updated existing job descriptions.
- Attended career fairs, networking events, college visits, and other recruiting activities to source potential candidates.
- Sourced potential candidates by attending career fairs, networking events, and college visits.
- Hired employees and processed hiring-related paperwork.
Back Office Leader
Best Buy
Orange,
09.2019 - 03.2023
- Balanced cashier drawers to ensure accuracy and accountability.
- Complied with cash handling procedures to meet regional cashier variance policy.
- Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Processed end-of-day paperwork using Best Buys application, verifying deposits and rectifying discrepancies.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Processed daily paperwork, balanced register drawers, and prepared deposits to support accurate financial reporting.
- Resolved issues with cash registers, card scanners and printers.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Trained and mentored associates on daily tasks and procedures to enhance team competency and service quality.
Phone Operator
Best Buy
Orange
01.2018 - 08.2018
- Scheduled appointments by sharing availability with callers and entering details into Field Management Services for in-home services and Nova for in-store services.
- Documented messages from callers and provided essential information to relevant employees.
- Conducted directory searches to locate phone numbers, business addresses, and general information for employees and customers.
- Scheduled appointments by sharing availability with callers and entering information into [Field Management Services]. for in home services. and Nova for In Store Services.
Key Holder Leader
Best Buy
Orange
- Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.
- Coached and trained employees and managed daily work assignments to enhance operations.
- Assisted general manager with operations game plan and company initiatives implementation.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Supervised and led employees to maintain productivity and customer service levels.
- Opened and closed store Five times per week by balancing cash drawers, preparing daily deposits and arming and disarming the store.
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Offered exceptional customer service to differentiate and promote company brand.
- Built customer confidence by actively listening to concerns and giving appropriate feedback.
Education
High School Diploma -
Central High School
BridgeportSkills
- Multi-Line Phone Systems
- Five-9, Elevate
- Athena & EMR
- Microsoft Office Suite (Word, Excel, Outlook)
- Microsoft Teams
- Building brand awareness
- Employee training
- Fluent in Spanish
- Equal Employment Opportunity (EEO)
- Employee Orientation
- New Hire Onboarding
- Supervision & Leadership
- Team Building
- Kenexa Brassring
Timeline
Office Coordinator
Griffin Healthcare
10.2025 - 02.2026
Call Center Representative
Griffin Hospital
12.2023 - Current
Hiring Specialist
Best Buy
10.2021 - 03.2023
Well Being Ambassador
Best Buy
01.2021 - 04.2023
Back Office Leader
Best Buy
09.2019 - 03.2023
Phone Operator
Best Buy
01.2018 - 08.2018
Key Holder Leader
Best Buy
High School Diploma -
Central High School