Matthew Bates
Cincinnati,OH
Summary
Adept at enhancing customer satisfaction and streamlining operations, I leveraged teamwork and GPS technology at Nypd Pizza to ensure timely, accurate deliveries. As a Kitchen Manager at Velvet Smoke BBQ, I significantly improved kitchen efficiency and fostered a culture of collaboration. Skilled in forklift operation and possessing a keen eye for detail, I consistently exceed employer expectations.
Overview
11
11
years of professional experience
Work History
Delivery Driver
Nypd Pizza
07.2021 - 05.2024
- Delivered orders to customer doors.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Delivery Driver
LaRosa's Pizzeria
05.2020 - 07.2021
- Delivered orders to customer doors.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Kitchen Manager
Velvet Smoke BBQ
08.2018 - 04.2020
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
Lead Warehouse Associate
Triane Marrbelne
04.2013 - 08.2018
- Facilitated open communication with team members to resolve conflicts and address concerns, fostering a positive work environment that promoted collaboration and accountability.
- Achieved high levels of customer satisfaction through timely fulfillment of orders while maintaining strict quality control measures throughout the entire supply chain process.
- Increased overall efficiency by identifying areas of improvement within processes and recommending appropriate changes or technological upgrades.
Education
Oak Hills High School
Cincinnati, OH06.2005
Skills
- Positive Attitude
- Customer Service
- Valid Driver's License
- Teamwork and Collaboration
- Attention to Detail
- Time Management
- Dependable and reliable
- Problem-Solving
- Shipping and packaging
- Forklift Operation
Timeline
Delivery Driver
Nypd Pizza
07.2021 - 05.2024
Delivery Driver
LaRosa's Pizzeria
05.2020 - 07.2021
Kitchen Manager
Velvet Smoke BBQ
08.2018 - 04.2020
Lead Warehouse Associate
Triane Marrbelne
04.2013 - 08.2018
Oak Hills High School