Matthew Bena
Mundelein,IL
Summary
Dynamic leader with proven success at Tonality Brewing Company, adept in operations management and team leadership. Excelled in enhancing sales, streamlining processes for efficiency, and fostering strong client relationships. Skilled in problem resolution and staff management, ensuring high-quality service and employee satisfaction. Demonstrates a results-driven approach with a focus on strategic achievements.
Overview
20
20
years of professional experience
Work History
General Manager
Tonality Brewing Company
09.2023 - 08.2024
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Formulated policies and procedures to streamline operations.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Manager
Lettuce Entertain You
05.2004 - 08.2023
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Ran shifts effectively to promote quality products and guest service
- Oversaw execution of opening and closing procedures to desired standard
Education
Certification -
National Restaurant Association
02.2024
Certification -
Liquor Control Commission
IL01.2024
Certification - ServSafe
American National Standards Institute
01.2024
Certification - Alcohol
National Restaurant Association
Chicago IL01.2024
High School Diploma -
Libertyville High School
Libertyville IL08.1997
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Efficient multi-tasker
- Time Management
- Team Leadership
- Staff Management
- Motivation
Languages
Spanish
Limited Working
French
Elementary
Timeline
General Manager
Tonality Brewing Company
09.2023 - 08.2024
Manager
Lettuce Entertain You
05.2004 - 08.2023
Certification -
National Restaurant Association
Certification -
Liquor Control Commission
Certification - ServSafe
American National Standards Institute
Certification - Alcohol
National Restaurant Association
High School Diploma -
Libertyville High School
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