Matthew Bien

• Explained diagnostic findings to customers and outlined repair or service options.
• Installed new equipment and explained operation and routine maintenance protocols to customers.
• Inspected equipment to diagnose operational issues.
• Adhered to safety protocols and policies to reduce workplace hazards.

• Ensured safety compliance with thorough inspections of HVAC-R equipment and systems.
• Improved customer satisfaction by providing timely and efficient HVAC-R repair services.
• Connected heating or air conditioning equipment to water, fuel, or refrigerant sources to form complete circuits.
• Increased longevity of HVAC systems by performing preventive maintenance.
• Educated customers on best practices for maintaining their HVAC-R systems, promoting long-lasting functionality.
• Discussed heating and cooling system malfunctions with customers to isolate problems and verify corrected malfunctions.
• Reduced downtime for businesses by quickly diagnosing and resolving complex HVAC-R issues.
• Proactively identified potential future issues during service calls, advising clients on steps to mitigate risks.
• Increased client retention by establishing strong professional relationships and addressing their concerns promptly.
• Provided detailed documentation for each job completed, supporting accurate record-keeping efforts.

• Maintained up-to-date knowledge of industry advancements, staying informed on new technologies and best practices for servicing various types of equipment.
• Enhanced system performance for clients through regular maintenance and preventive measures.
• Utilized advanced diagnostic tools to accurately determine root causes of system malfunctions, enabling targeted repairs.

HVAC maintenance light repairs