Matthew Birmingham
Clermont,FL
Summary
Results-driven candidate with a proven track record of delivering exceptional administrative support in fast-paced office environments. Efficiently manages multiple projects and effectively prioritizes tasks to meet deadlines. Adaptable in hybrid work environments, with strong organizational skills and the ability to handle competing priorities in high-pressure situations. Recognized for attention to detail, problem-solving abilities, and a proactive approach to improving operational workflows and processes.
Overview
9
9
years of professional experience
Work History
Management Assistant, Assistant Branch Manager
Enterprise Rent-A-Car
02.2022 - Current
- Supported Branch Manager in overseeing daily operations, including staff supervision, customer service, and achieving sales targets
- Assisted in developing and implementing strategies to increase branch revenue and profitability
- Managed Outlook calendars for branch operations and scheduled meetings, contributing to smooth daily operations.
- Led customer relations efforts, prioritizing and resolving inquiries, disputes, and complaints, ensuring a high level of satisfaction.
- Collaborated with multiple departments to streamline scheduling, fleet management, and customer service, ensuring smooth day-to-day operations and adherence to company policies at one of the largest rental car operations in the world.
- Worked closely with external stakeholders such as car dealerships, insurance companies, and government entities, managing logistics and facilitating smooth service delivery for rental fleet operations.
Home Inspector
BE Inspections
08.2018 - 02.2022
- Maintained detailed reports and documentation for each inspection, organizing data and ensuring accurate and timely submission to relevant stakeholders.
- Collaborated with mortgage companies, insurance agencies, clients, and contractors, providing required inspection documents and ensuring seamless transactions between all parties.
- Facilitated smooth operations by managing travel logistics and inspection schedules, optimizing resources to meet strict deadlines across multiple locations.
- Scheduled and prioritized inspection appointments, coordinating with contractors and property owners to ensure smooth workflow and efficient completion of tasks.
- Prepared and delivered status reports to management and stakeholders, providing clear and concise updates on inspection outcomes and operational efficiencies.
Shift Manager
Noodles and Company
01.2016 - 08.2018
- Managed daily shift operations, ensuring that staff schedules, resources, and tasks were organized to meet operational goals in a fast-paced environment.
- Monitored inventory and supply levels, ensuring orders were correct and deliveries were on time to avoid shortages and support ongoing business needs.
- Onboarded and trained new employees, fostering a supportive learning environment to equip staff with the skills necessary to excel in their roles and contribute to team success.
- Kept detailed records of every shift, including tracking sales, labor, and productivity metrics, which were used to inform management decisions.
Education
Bachelor of Science - Business Administration
University of Nevada, Reno
Reno, NV12.2021
Skills
- Customer Service & Client Support
- Time Management & Prioritization
- Microsoft Office Suite Proficiency (Outlook, Word, Excel, PowerPoint, Teams)
- Remote Collaboration & Virtual Communication
- Analytical Thinking & Decision Making
- Ownership Attitude & Customer Focus
- Attention to Detail & Accuracy
- Cross-Functional Team Coordination
- Stakeholder Communication & Coordination
- Strong Written & Verbal Communication
- Multitasking & Managing Competing Priorities
Timeline
Management Assistant, Assistant Branch Manager
Enterprise Rent-A-Car
02.2022 - Current
Home Inspector
BE Inspections
08.2018 - 02.2022
Shift Manager
Noodles and Company
01.2016 - 08.2018
Bachelor of Science - Business Administration
University of Nevada, Reno
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