Matthew Black
District Manager
Spring Hill,FL
Summary
Conscientious Manager effective at managing and leading teams, managing store operations and promoting merchandise to increase store profits. Seeking a job in mid-level management or sales
Overview
12
12
years of professional experience
Work History
Family Stores Supervisor
The Salvation Army Family Store & Donation Center
Tampa, FL
09.2021 - Current
- Traveled to over seven locations per week to manage each store and perform reviews of individual managers and employees.
- Developed processes to save on costs and prevent losses.
- Suggested corrective services to handle customer complaints.
- Devised processes to boost long-term business success and increase profit levels.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Trained new employees on proper protocols and customer service standards.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
Store Manager
The Salvation Army Family Store & Donation Center
Tampa, FL
07.2019 - 09.2021
- Responsible for generating revenue of $300,000-$365,000 monthly
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Trained team members in successful strategies to meet operational and sales targets.
- Managed all aspects of operations, including organization, maintenance and restocking functions for 25,000 sq foot showroom.
- Coordinated weekly conferences with store associates to communicate sales and customer service goals.
- Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
Auction Manager
The Salvation Army Family Store & Donation Center
Tampa, FL
03.2018 - 07.2019
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Kept reception area clean and neat to give visitors positive first impression.
- Responsible for $1.8 Million dollars in sales for fiscal year 2018
- Set up and execute daily AS-IS auction.
- Managed staff of 8 employees.
Assistant Manager
The Salvation Army Family Store & Donation Center
Tampa, FL
07.2015 - 03.2019
- Led merchandise selection, pricing, planning and marketing
- Negotiated prices, discount terms and all transportation arrangements for merchandise
- Set and recommended mark-up rates, mark-down rates and selling prices for merchandise
- Counted cash drawers and made bank deposits
- Assigned employees to specific duties to best meet needs of store
- Reordered inventory when it dropped below predetermined levels
- Examined merchandise to verify that it was correctly priced and displayed
- Generated repeat business through exceptional customer service
- Vital part of management team responsible for over $300,000 in monthly sales
Dock Foreman / Sales Associate
The Salvation Army Family Store & Donation Center
Tampa, FL
08.2011 - 05.2013
- Greeted customers entering store to ascertain what each customer wanted or needed
- Described product to customers and accurately explained details and care of merchandise
- Earned management trust by serving as key holder, responsibly opening and closing store
- Politely assisted customers in person and via telephone
- Answered average of 25 calls per day by addressing customer inquiries, solving problems and providing new product information
- Efficiently ran loading and unloading dock
- Supervised logistical support of warehouse
Squad Leader / Administrative Supervisor
US Army
Ft. Hood, TX
03.2004 - 12.2006
- Trained in use of tear gas and explosives
- Developed and led training programs in preparation for combat
- Sorted and routed incoming correspondence and messages
- Wrote office job descriptions and directives
- Various Clerical Duties
Education
High School Diploma - undefined
Brewster High School
1997
Skills
- Exceptional communication skills
- Creative problem solver
- Quick learner
- Strong client relations
- Staff training and development
- Opening and closing procedures
- Excellent attention to detail
- Excellent interpersonal skills
- Critical thinking
- Goal-oriented
- Store displays
- Forklift Certified
Accomplishments
Military Awards
- Two time Soldier of the Month
- Two time recipient of Army Achievement Medal
Timeline
Family Stores Supervisor
The Salvation Army Family Store & Donation Center
09.2021 - Current
Store Manager
The Salvation Army Family Store & Donation Center
07.2019 - 09.2021
Auction Manager
The Salvation Army Family Store & Donation Center
03.2018 - 07.2019
Assistant Manager
The Salvation Army Family Store & Donation Center
07.2015 - 03.2019
Dock Foreman / Sales Associate
The Salvation Army Family Store & Donation Center
08.2011 - 05.2013
Squad Leader / Administrative Supervisor
US Army
03.2004 - 12.2006
High School Diploma - undefined
Brewster High School
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