Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Matthew Bock

Littleton,CO

Summary

Personable, reliable and, professional with a strong work ethic, recognized for delivering exceptional customer service at Rocket Express Car Wash. I have a very solid understanding of customer service principles and excellent communication skills. I'm also skilled in cash handling and conflict resolution. I bring positive relationships and enhance guest satisfaction through effective communication and teamwork. Committed to ensuring a welcoming environment and enhancing guest satisfaction.


Overview

2
2
years of professional experience
1
1
Certification

Work History

Attendant / Key Holder

Rocket Express Car Wash
02.2023 - Current
  • Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
  • Assisted in training new attendants, sharing best practices and tips for efficient service.
  • Provided excellent customer service to guests by promptly responding to inquiries and requests.
  • Contributed to a positive work atmosphere by maintaining open communication with colleagues and supervisors.
  • Responded to customer requests efficiently and with knowledgeable assistance.
  • Handled cash transactions accurately, ensuring proper documentation for financial records.
  • Resolved customer complaints in a timely manner, demonstrating professionalism and empathy.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Provided exceptional customer service by promptly addressing guest needs and requests.

Team Member

Zumiez
05.2023 - 08.2023
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Assisted with inventory counts and stocking of merchandise.
  • Assisted customers in selecting merchandise best suited to needs.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.

Education

High School Diploma -

Dakota Ridge Senior High
Littleton, CO
05-2025

No Degree - Automotive Tech

Warren Tech Central
Denver, CO
05-2024

Skills

  • Strong work ethic
  • Team player attitude
  • Reliability and punctuality
  • Excellent communication
  • Guest relations
  • Teamwork and collaboration
  • Customer Service
  • Multitasking
  • Cleanliness
  • Team building
  • Patience and tact
  • Conflict resolution
  • Cash handling experience
  • Problem-solving abilities
  • Key management

Accomplishments

  • Created marketing ideas for Rocket Express Car Wash which were effectively used.
  • Became a Keyholder at Rocket Express Car Wash after 6 months of working there.
  • Leveled up, maintaining more responsibility very quickly in both jobs.
  • Created and ran two separate profitable clothing businesses.

Certification

  • ASE certified Brake Technician
  • ASE certified Engine Diagnostic Technician

Timeline

Team Member

Zumiez
05.2023 - 08.2023

Attendant / Key Holder

Rocket Express Car Wash
02.2023 - Current

High School Diploma -

Dakota Ridge Senior High

No Degree - Automotive Tech

Warren Tech Central

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Matthew Bock