Matthew Bolster
Watauga
Summary
Proven to excel in high-pressure environments, I leveraged exceptional customer service and sales techniques at Del Frisco's Double Eagle Steakhouse to significantly enhance guest satisfaction and revenue. My strong work ethic and ability to engage customers have consistently fostered positive experiences and increased sales, showcasing my dedication to performance improvement and professional growth.
Overview
16
16
years of professional experience
Work History
Server/Bartender
Del Frisco's Double Eagle Steakhouse
08.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Bartender
Fixture
03.2019 - 08.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Headwait
The Ranch At Las Colinas
03.2016 - 03.2019
- Worked effectively in fast-paced environments.
- Implemented innovative techniques for server training, leading to increased confidence among new hires and improved overall performance.
- Mentored and developed junior servers, resulting in increased job satisfaction and performance levels.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Kept register accurate through correct billing, payment processing, and cash management practices.
Server
Patrizios
10.2012 - 03.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server
Campania's Pizza
08.2009 - 10.2012
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
Education
Computer Science
Collin College
Plano, TXComputer Science
Texas State University
San Marcos, TXHigh School Diploma -
Northwest High School
Justin, TXSkills
- Strong work ethic
- Exceptional customer service
- Customer engagement
- Professional appearance
- Customer service
- Sales techniques
- Performance improvement
- Item promotion
Timeline
Server/Bartender
Del Frisco's Double Eagle Steakhouse
08.2022 - Current
Bartender
Fixture
03.2019 - 08.2022
Headwait
The Ranch At Las Colinas
03.2016 - 03.2019
Server
Patrizios
10.2012 - 03.2016
Server
Campania's Pizza
08.2009 - 10.2012
Computer Science
Collin College
Computer Science
Texas State University
High School Diploma -
Northwest High School
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