Assisted in the implementation of new technologies and systems to improve efficiency.
Conducted regular maintenance checks on computers, servers, and other IT equipment.
Provided technical support for users experiencing hardware or software issues.
Created user accounts, set up permissions, and monitored system security.
IT Specialist System Administrator
US Navy
San Diego, CA
01.2018 - 01.2024
Assisted in the implementation of new technologies and systems to improve efficiency.
Provided technical support for users experiencing hardware or software issues.
Created user accounts, set up permissions, and monitored system security.
Monitored network performance and identified areas for improvement.
Lead System Administrator
US Navy
San Diego, CA
01.2018 - 01.2024
Top Secret security clearance with SCI.
Secured applications by rolling out patches and solutions to vulnerabilities.
Trained and directed users on correct use of software and hardware within systems.
Installed firewalls and antivirus software to improve cybersecurity.
Performed preventive maintenance and upgraded systems to improve network, system and data availability and integrity.
Managed, troubleshot, backed up and restored data, operating systems, files, documents and drivers to provide comprehensive systems management and support.
Researched, recommended, configured and supported hardware and software for multiple departments.
IT Technician
US Navy
San Diego, CA
01.2018 - 01.2024
Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
Performed internal vulnerability scans to harden owned systems against intrusion and malicious activity.
Updated software versions with patches and new installations to close security loopholes and protect users.