Matthew Boyd - Howey
Sussex,NJ
Summary
Results-driven professional with extensive experience in customer service and conflict resolution. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Front End Manager
Acme Markets, Inc
05.2025 - Current
- Trained, coached and developed employees on company procedures and customer service standards
- Coordinated staffing, break schedules, and workflow to maintain operational efficiency
- Worked proactively to improve customer satisfaction and service standards
- Handled complex customer situations with professionalism and effective problem solving
Lane Technician
Parsons Inc
10.2023 - 04.2025
- Performed vehicle safety and emissions inspections while ensuring compliance with state regulations
- Operated customer vehicles safely through inspections lanes while following established procedures
- Identified inspections failures and explained corrective actions to vehicle owners
- Maintained positive customer service interactions in a fast paced service environment
Front End Manager
Acme Markets, Inc
09.2018 - 09.2023
- Led and supported front end staff to ensure efficient operations and exceptional customer service
- Oversaw cash handling, register accountability, and front end compliance with company policy
- Coordinated staffing and daily workflow to maintain efficient checkout operations
- Resolved customer concerns and escalated issues while maintaining a positive shopping experience
Customer Service Cashier
Acme Markets, Inc
09.2018 - 09.2018
- Verified prices, discounts, and promotions to ensure transaction accuracy
- Assisted customer with questions, product locations, and store services
- Supported management by communicating customer feedback and operational concerns
Cashier
Acme Markets, Inc
07.2017 - 02.2018
- Processed cash, credit, and check transactions accurately and efficiently
- Delivered friendly and professional customer service, creating positive shopping experience for customers
- Maintained an organized checkout area and assisted with store operations as needed
Education
High School Diploma -
High Point Regional High School
Sussex, NJ06-2019
Skills
- Customer Service
- Conflict Resolution
- Communication
- Problem Solving
- Cash Handling
- Policy & Procedure Compliance
- Attention to Detail
- Multitasking
- Organization
- Adaptability
Timeline
Front End Manager
Acme Markets, Inc
05.2025 - Current
Lane Technician
Parsons Inc
10.2023 - 04.2025
Front End Manager
Acme Markets, Inc
09.2018 - 09.2023
Customer Service Cashier
Acme Markets, Inc
09.2018 - 09.2018
Cashier
Acme Markets, Inc
07.2017 - 02.2018
High School Diploma -
High Point Regional High School