Matthew Bravo
Miami,FL
Summary
Dedicated worker who understands the collective effort of team-work to ensure the overall success of a company. Takes pride in the work displayed to their peers and is done with efficiency and attention to detail. Committed to providing superior service and clear client communication.
Overview
8
8
years of professional experience
Work History
Enterprise Service Technician
Drone Nerds
04.2021 - Current
- Provide remote training to customers on new products purchased and maintain contact to guarantee smooth product and customer experience.
- Conduct thorough diagnostic procedures on enterprise drone products and follow detailed repair and maintenance procedures for enterprise units.
- Handle the management and overview of stock inventory on all Enterprise repair parts to ensure inventory is kept up to date and parts are ordered accordingly.
Marina Dockhand/Front Desk
IGY Marinas
07.2020 - 04.2021
- Kept customer service to a high standard by understanding clientele and customer's expectations.
- Attended to all tasks and jobs in a timely manner throughout the workday in a fast-paced work environment requiring quick problem solving.
- Trusted to handle independent projects assigned and delivered with exceptional results.
Marina Dockhand/Front Desk
Suntex Marinas Inc.
10.2018 - 07.2020
- Serviced and kept organized designated work areas, equipment and facility so customer's needs could be met in a timely manner and welcoming environment.
- Confirmed customer's purchases and kept track of sales made throughout the day along with customers method of payment.
- Filled out contracts and verified customer's information and electronic payments.
Front Desk
LA Fitness
01.2018 - 10.2018
- Directed phone calls to the appropriate designation if needed, checked in members, and verified memberships.
- Worked as a team to recognize and register prospects of the club to then channel to the membership services department for further assistance.
- Handled management of accounts by updating membership payments, activating freezes, and completing cancellations.
Front Desk/Spa Attendant
First Service Residential
02.2017 - 01.2018
- Supervised Front Desk/Lobby area and assisted all guests who entered the building including tenants, realtors, and contractors.
- Made sure all residents and guests were attended to and entered into system correctly as well as assisting them with any of their needs.
- Handled payments and request forms if guests wanted to privately use amenity areas or other condominium features.
Customer Service Representative
Pizza Hut
07.2016 - 02.2017
- Created and maintained customer accounts to promptly complete as many orders as possible while providing exceptional service.
- Offered potential upgraded services to customer's orders as well as promote additional products and specials available.
- Maintained a fast-paced work environment to ensure daily goals of orders were exceeded and managers were satisfied.
Education
High School Diploma -
G. Holmes Braddock Senior High
Miami, FL05.2017
Skills
- Quality Assurance
- Diagnostics Skill
- Customer/Client Relationship Management
- Interpersonal and Written Communication
Hobbies and Interests
- Financial Markets
- Small & Large Aircrafts
- Fitness
Timeline
Enterprise Service Technician
Drone Nerds
04.2021 - Current
Marina Dockhand/Front Desk
IGY Marinas
07.2020 - 04.2021
Marina Dockhand/Front Desk
Suntex Marinas Inc.
10.2018 - 07.2020
Front Desk
LA Fitness
01.2018 - 10.2018
Front Desk/Spa Attendant
First Service Residential
02.2017 - 01.2018
Customer Service Representative
Pizza Hut
07.2016 - 02.2017
High School Diploma -
G. Holmes Braddock Senior High
Similar Profiles
Samuel SacalisSamuel Sacalis
Sales Director - Enterprise Lead at Drone Nerds, IncSales Director - Enterprise Lead at Drone Nerds, Inc
Donna Craven-MoralesDonna Craven-Morales
Director of Operations at Drone NerdsDirector of Operations at Drone Nerds
Steven IbeSteven Ibe
Logistics Shipping Lead /Returns Associate at Drone NerdsLogistics Shipping Lead /Returns Associate at Drone Nerds