Matthew Brionez
Portland,OR
Summary
Detail-oriented professional with expertise in customer relationship management and workflow coordination. Proven ability to implement safety protocols and enhance team collaboration to drive operational efficiency.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Star 7 Garage
Portland, Oregon
06.2025 - Current
- Assisted in managing daily garage operations and customer service interactions.
- Coordinated scheduling and workflow for service technicians and maintenance tasks.
- Supported inventory management by tracking parts and supplies availability.
- Implemented safety protocols to ensure a secure work environment for staff.
- Communicated effectively with customers regarding service options and pricing.
- Performed routine maintenance, including oil changes and tire rotations.
- Assisted senior mechanics with complex repairs and troubleshooting tasks.
Service Advisor
Toyota
Orlando, Florida
04.2023 - 05.2025
- Assisted customers with vehicle service inquiries and appointment scheduling.
- Provided detailed explanations of service recommendations and repairs to clients.
- Collaborated with technicians to ensure timely service delivery and communication.
- Resolved customer complaints in an efficient and courteous manner.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Greeted customers and addressed their needs in a professional manner.
Parts Assistant
Toyota
Orlando, Florida
02.2021 - 04.2022
- Organized parts inventory to streamline workflow and improve efficiency.
- Maintained accurate records of parts orders and deliveries for tracking purposes.
- Collaborated with team members to ensure timely restocking of essential components.
- Resolved customer complaints in a professional manner.
- Reviewed invoices for accuracy prior to processing payments.
- Stored and organized parts in designated areas according to established procedures.
Car Porter
Toyota
Orlando, Florida
12.2020 - 02.2021
- Parked vehicles in designated areas to maintain organization and order.
- Assisted customers with vehicle retrieval and provided exceptional service.
- Collaborated with team members to coordinate vehicle movements during peak hours.
- Transported customer's cars to service area for repairs or maintenance work.
- Reported any mechanical problems found while transporting vehicles.
- Operated car wash equipment to ensure efficient cleaning processes.
- Maintained a clean, organized, and safe work environment.
HVAC/Pool Repair Technician
Surf N Turf
Orlando, Florida
08.2016 - 02.2021
- Installed and repaired HVAC systems for residential homes and buildings.
- Conducted routine maintenance on air conditioning and heating units.
- Assisted customers in selecting appropriate HVAC solutions for their needs.
- Performed preventive maintenance on HVAC systems to ensure peak performance and energy efficiency.
- Repaired or replaced defective parts such as compressors, motors, pumps, fans, actuators, switches, fuses, capacitors, and other components in heating, cooling, and pool systems.
- Identified needs of customers promptly and efficiently.
Education
High School Diploma -
East Ridge High School
Clermont, FL06-2016
Skills
- Vehicle inspection
- A/C troubleshooting
- Safety protocols
- Inventory management
- Workflow coordination
- Customer relationship management
- Problem solving
- Attention to detail
- Team collaboration
- Equipment maintenance
Timeline
Assistant Manager
Star 7 Garage
06.2025 - Current
Service Advisor
Toyota
04.2023 - 05.2025
Parts Assistant
Toyota
02.2021 - 04.2022
Car Porter
Toyota
12.2020 - 02.2021
HVAC/Pool Repair Technician
Surf N Turf
08.2016 - 02.2021
High School Diploma -
East Ridge High School