Summary
Overview
Work History
Education
Skills
Timeline
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Matthew Brooks

Houston,TX

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

I am aiming to leverage skills as a railroad worker , oil field , plant worker , and construction.

Overview

8
8
years of professional experience

Work History

Learning Ambassador

Amazon
11.2020 - 10.2024
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Loaded and unloaded delivery trucks promptly for further distribution.
  • Packaged and shipped orders accurately to promote safe and quick delivery to customers.
  • Handled day-to-day shipping and receiving overseeing more than 35,000 packages per day.
  • Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
  • Operated pallet jacks to safely transport goods from warehouse to shipping area.
  • Collaborated with team members to achieve daily pick and pack goals.
  • Maintained clean and safe work environment.
  • Used scanners to quickly locate and track items in warehouse.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.

Garden Associate

The Home Depot Inc
03.2019 - 11.2020
  • Completed opening, closing, and shift change tasks efficiently to keep store ready for guests.
  • Worked outdoors in weather conditions to care for plants and serve customers.
  • Sought out customers to help and offered immediate assistance with locating items and making selections.
  • Restocked shelves with new plants each day and rotated stock for optimal appearance.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Team Leader

McDonald's
02.2017 - 03.2019
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Assisted in recruitment to build team of top performers.
  • Observed packing operations to verify conformance to specifications.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Met customer service goals and exceeded customer expectations.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Education

High School Diploma -

James Madison High School
Houston, TX
06-2018

Skills

  • Online learning platforms
  • Adaptive Learning
  • Peer Mentoring
  • Training facilitation
  • Classroom Management
  • Group and individual instruction
  • Customer Service
  • Product Knowledge
  • Shelf Stocking
  • Demonstrator Training
  • Conflict Resolution
  • Relationship builder
  • Professionalism
  • Decision-Making
  • Persuasive Communication
  • Self Motivation
  • Team Leadership
  • Microsoft Office

Timeline

Learning Ambassador

Amazon
11.2020 - 10.2024

Garden Associate

The Home Depot Inc
03.2019 - 11.2020

Team Leader

McDonald's
02.2017 - 03.2019

High School Diploma -

James Madison High School

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Matthew Brooks