Matthew Brown
Cincinnati,OH
Summary
Results-driven Retail Store Manager with 8 years of progressive leadership experience in the retail industry, poised to transition into a dynamic Strategy Manager role. Proven track record of exceeding sales targets, optimizing operational efficiency, and fostering a customer-centric culture. Adept at team development and driving cross-functional collaboration. Eager to leverage my extensive retail background to bring a unique perspective and strategic acumen to create actionable insights and drive innovative solutions as a Strategy Manager. A passionate problem solver, I thrive on navigating ambiguity and am committed to delivering measurable impact in new spaces.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Retail Store Manager
Starbucks
02.2016 - Current
- Led a team of 23 employees to successfully navigate ambiguity in retail operations, resulting in a 13% reduction in average window time, 7% under district average
- Achieved 12% increase in year-over-year sales through the utilization of business analysis tools to identify business opportunities
- Provided strategic direction to teams through peer coaching resulting in a 9% decrease in average wait times across the portfolio
- Developed nine store management trainees over three-years by fostering an environment of curiosity, excellence, and alignment resulting in a retention rate of 77% across the enterprise
- Created local survey to gain insights and clarity into the needs of store employees
- Managed all aspects of store operations, including staffing decisions, training, safety, and financial performance
Content Creator
HDC Hispanic Heritage Month Planning Committee
03.2023 - Current
- Collaborated cross-functionally to ensure 100% on-time delivery of presentations for heritage month events through the development of project timelines and schedules
- Coordinated with creative design team in the design of creative elements to be used in three presentations and merchandise
- Strengthened content through proofreading and editing
Communications Co-Chair
Mid-America Hora Del Café
08.2021 - Current
- Developed content and strategy for social media channel resulting in 125% increase in followers
- Increased employee engagement through the composition of brand materials for network, with potential to scale across the enterprise
- Composed presentation materials for two educational and five cultural events through research and perspective gathering
Education
Bachelor of Science - Economics
Arizona State University
Tempe, AZ2024
Skills
- Cross-Functional Team Leadership
- Attention to Detail
- Ability to Navigate Ambiguity
- Problem-Solving
- Negotiation and Relationship Building
- Project Management
- Communication
- Time Management
- Presentation Skills
Certification
- Ecommerce marketing with Shopify
- Paid acquisition with Google and Instagram
Timeline
Content Creator
HDC Hispanic Heritage Month Planning Committee
03.2023 - Current
Communications Co-Chair
Mid-America Hora Del Café
08.2021 - Current
Retail Store Manager
Starbucks
02.2016 - Current
Bachelor of Science - Economics
Arizona State University
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