Matthew Brown
Fenton,MI
Summary
Accomplished Service Foreman at General RV, adept in tool management and problem-solving, significantly enhanced service efficiency and customer satisfaction. Expert in leading teams, optimizing processes, and implementing preventive maintenance programs. Proven track record in multitasking and reducing costs, with a focus on achieving tangible results and maintaining high productivity levels. Results-driven professional leads, motivates and collaborates with teams of mechanics. Experienced in troubleshooting and diagnosing repair issues. Committed to implementing best practices and standards to deliver customer satisfaction.
Overview
24
24
years of professional experience
Work History
Service Foreman
General RV
10.2022 - Current
- Led continuous improvement initiatives within the service department, identifying opportunities for process enhancements that increased overall efficiency.
- Increased customer satisfaction by addressing and resolving service-related issues promptly and efficiently.
- Ensured timely completion of projects by effectively managing work schedules, labor hours, and equipment usage.
- Demonstrated technical expertise in diagnosing complex issues across various equipment types leading to prompt resolutions.
- Reduced equipment downtime with proactive preventive maintenance programs and routine inspections.
- Enhanced team productivity by providing ongoing coaching, guidance, and support to service technicians.
- Streamlined repair processes by implementing efficient diagnostic procedures and troubleshooting techniques.
Plant Manager
American Label and Tag Inc
08.2012 - 09.2022
- Increased production efficiency by optimizing plant layout and implementing process improvements.
- Reduced costs by eliminating materials waste and unnecessary labor hours.
- Directed employees and related programs to maximize team productivity and facility output.
- Provided direction and leadership to all levels of employees and managers.
- Led, trained and coached plant staff to facilitate high levels of productivity and quality.
- Monitored and evaluated plant performance to identify areas for improvement and take corrective measures.
- Balanced labor needs with production schedules to optimize workforce utilization while maintaining output targets.
Infantry Machine Gunner
United States Marine Corps
07.2000 - 07.2012
- Conducted detailed after-action reviews following each mission, identifying lessons learned for continuous improvement in future operations.
- Optimized weapon performance by conducting thorough pre-combat checks and services on machine guns and related equipment.
- Reduced enemy threats by conducting regular patrols and identifying potential dangers.
- Supported unit cohesion and morale by actively participating in recreational activities, team-building events, and other initiatives designed to promote camaraderie among infantry personnel.
Education
Master of Science - Marine Engineering
University of South Carolina - Columbia
Columbia, SC05.2011
Skills
- Tool management
- Task Delegation
- Scheduling Coordination
- Estimating costs
- Warranty Administration
- Skilled Maintenance and Repair
- Problem-solving abilities
- Multitasking
Timeline
Service Foreman
General RV
10.2022 - Current
Plant Manager
American Label and Tag Inc
08.2012 - 09.2022
Infantry Machine Gunner
United States Marine Corps
07.2000 - 07.2012
Master of Science - Marine Engineering
University of South Carolina - Columbia
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