Matthew Brown
Florence,AL
Summary
Customer-focused professional skilled in cash handling, inventory management, and customer service within high-pressure environments. Strong communication and problem-solving abilities drive adaptability to diverse customer needs and enhance satisfaction. Dedicated to promoting positive team dynamics through effective collaboration.
Overview
4
4
years of professional experience
Work History
Clerk
Publix
Muscle Shoals, Alabama
08.2025 - Current
- Assisted customers with inquiries and resolved issues promptly.
- Collaborated with team members to ensure efficient store operations.
- Maintained cleanliness and safety standards throughout the store environment.
- Trained new staff on store policies and operational procedures thoroughly.
- Received and inspected incoming produce shipments for quality assurance.
- Implemented proper storage techniques to minimize waste and spoilage of products.
- Updated pricing and sales signs to promote merchandise.
- Maintained current and accurate inventory with cycle counts and audits.
- Checked delivered merchandise and order information to verify shipment accuracy.
Team Leader/Staff Member
Publix
Muscle Shoals, Alabama
07.2022 - 08.2025
- Led weekly meetings to review goals and enhance team dynamics.
- Trained team members on customer service best practices and product knowledge to enhance customer interactions.
- Provided training and support to boost team motivation and alignment with objectives.
- Delegated daily tasks to team members to optimize group productivity.
- Resolved customer complaints to improve satisfaction levels.
- Coordinated team schedules to ensure optimal coverage during peak hours.
- Coordinated team schedules to optimize coverage during peak hours.
- Processed payments, refunds, and exchanges accurately and efficiently.
Education
Bachelor of Science - Social Work
Unveristy of North Alabama
Florence, AL05-2020
Skills
- Customer service
- Training staff
- Point of sale
- Cash handling
- Inventory management
- Inventory optimization
- Product inspection
- Team coordination
- Time management
Timeline
Clerk
Publix
08.2025 - Current
Team Leader/Staff Member
Publix
07.2022 - 08.2025
Bachelor of Science - Social Work
Unveristy of North Alabama