Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Timeline
Generic

Matthew Brown

Scottsdale,AZ

Summary

Accomplished hospitality professional dedicated to operational excellence and guest satisfaction. Expertise in upselling, staff training, and creating inviting dining experiences, paired with a robust history of supporting successful restaurant openings and maintaining high service standards.

Overview

1
1
Certification
14
14
years of professional experience

Work History

Server

Zinc Bistro
Scottsdale, USA
08.2022 - Current
  • Manage a high volume section while maintaining strict standards
  • Guided guests through French cuisine menu, providing insights on wine pairings and terminology
  • Upsold menu items, enhancing guest experience and increasing overall sales
  • Set up and organized dining areas to ensure a welcoming atmosphere for guests

Team Lead

Herbal Wellness Center
Scottsdale, USA
06.2020 - 10.2022
  • Coordinated management of staff overseeing $1 million a month in sales
  • Developed marketing plans and sales goals, achieving consistent growth
  • Resolved patient issues, enhancing customer satisfaction

Server

Houstons
Scottsdale, USA
01.2017 - 03.2020
  • Maintained high standards of service and operations consistency
  • Trained new staff on service steps and operational standards
  • Utilized extensive list of order codes for efficient service delivery
  • Completed financials at the end of the night, ensuring accurate checkouts and balanced books

Server

North Italia
Scottsdale, Arizona
10.2015 - 01.2017
  • Trained new staff, reinforcing operational standards and enhancing team readiness
  • Managed opening and closing procedures, confirming completion of side work for smooth operations
  • Trained new staff members on steps of service and restaurant standards
  • Maintained cleanliness of restaurant at end of service, ensuring welcoming environment for next day

Night Manager

Cactus Club Cafe
Vancouver, Canada
04.2012 - 10.2015
  • Supported two new restaurant openings by hiring and training staff, ensuring smooth operational launch.
  • Created training programs for expo, dining room service, and wine service, improving staff preparedness and service quality.
  • Managed staff schedules, optimizing team coverage during peak hours.
  • Conducted interviews for front of house staff, enhancing team selection process.
  • Trained and mentored new employees on service standards and best practices.
  • Developed succession plans, mentoring staff interested in advancing in the restaurant

Education

East High
Salt Lake City, UT

Skills

  • Wine Pairing
  • Customer Service
  • Staff Brand Marketing
  • Training
  • Event Planning
  • Training
  • Customer Service

Certification

Arizona Food Handlers

Hobbies and Interests

  • Golf
  • Calisthenics
  • Yoga
  • Cooking
  • Traveling
  • Reading

Timeline

Server

Zinc Bistro
08.2022 - Current

Team Lead

Herbal Wellness Center
06.2020 - 10.2022

Server

Houstons
01.2017 - 03.2020

Server

North Italia
10.2015 - 01.2017

Night Manager

Cactus Club Cafe
04.2012 - 10.2015

East High
Matthew Brown