Matthew Brueckman
Madison Heights
Summary
Diligent Telecommunications professional with solid background in maintaining and troubleshooting telecommunications infrastructure. Successfully implemented solutions to enhance service reliability and customer satisfaction. Demonstrated proficiency in network diagnostics and technical problem-solving.
Overview
18
18
years of professional experience
Work History
Premises Technician
AT&T
Royal Oak, MI
01.2008 - Current
- Installed and configured telecommunications equipment for residential and business customers
- Utilized, pulled and terminated Cat5e/Cat6e, coaxial cables and fiber.
- Performed Static IP configurations and network setup for business and home installation and repair
- Diagnosed and resolved technical issues related to internet, video and IP/POTS voice services efficiently.
- Collaborated with cross-functional teams to streamline installation processes and improve service delivery.
- Trained junior technicians on best practices for equipment handling, wire runs, terminations and safety protocol
- Maintained accurate records of installations, repairs, and customer interactions in company systems.
- Provided exceptional customer experiences while installing or repairing services in both residential and commercial settings.
- Maximized team productivity through collaboration with colleagues on complex installation or repair projects.
- Exceeded client expectations for promptness in completing assignments while maintaining the highest level of workmanship standards
- Contributed to company growth by consistently meeting or exceeding monthly performance targets for installations and repairs.
- Enhanced system performance for clients through regular maintenance and analysis of network infrastructure and equipment.
- Prevented future service disruptions by identifying potential issues during routine maintenance checks and taking proactive measures to address them.
- Reduced downtime for customers by quickly diagnosing issues and implementing effective solutions during service calls.
- Maintained company vehicle and company equipment.
- Streamlined operations by maintaining accurate records of completed tasks, equipment inventory, and customer interactions.
- Optimized network reliability through meticulous attention to detail when performing cable routing, splicing, termination, and testing tasks.
- Read and deciphered graphs and blueprints.
- Showcased problem-solving abilities by tackling complex technical challenges and finding innovative solutions to address customer needs.
Education
High School Diploma -
Kimball High School
Royal Oak, MI06.1998
Skills
Fiber Optic, Coaxial, and Cat5e/Cat6e terminations, pulls, and networking
Dedication and commitment through 18years of performing my work in a safe, task focused and environmentally responsible manner
Timeline
Premises Technician
AT&T
01.2008 - Current
High School Diploma -
Kimball High School